Click And Collect

[colexsell4u]

How Does Click And Collect Work For Sellers? Do We Deliver To The Store?

[davewil1964]

I would be a bit hard if the buyer isn't local.

You post through Australia Post.

[imastawka]

Click & Collect lets buyers collect the items they've purchased on eBay from a Woolworths or BIG W store near them or from the seller's own retail store.

What you need to offer Click & Collect:

Register your interest: Currently, Click & Collect is only available to participating sellers and for certain Woolworths and BIG W stores. If you're not already participating, visit our Seller Centre to learn more about Click & Collect and register your interest. Ensure your listings are ready: Offer free postage with an eligible carrier service. Have a fast handling time (we recommend three days or less). Be in the habit of uploading tracking to eBay. Meet certain size and weight requirements when posting. Make sure you're not sending any age restricted or excluded goods.

How it works (once you're a participating seller):

We'll automatically show Click & Collect as a delivery option on all your eligible listings. There's no additional cost to you. If you don't want to offer Click & Collect, you can remove it from the listing or opt out entirely. Buyers purchase your items as usual and select a store for collection. When the buyer pays for the item, they'll pick a store where they'd like to collect their order, instead of their usual delivery address. In the order details, the delivery address will be set to the Woolworths or BIG W store the buyer chose. The second line of the address includes a unique identifying code which allows Woolworths/BIG W to process the package.  You package and send the item as normal. Make sure both the store address and unique identifying code are included when you print or write your label. Normal carrier costs apply when you post the package. Ensure you upload tracking to eBay. Once your item arrives at the store, we'll let the buyer know it's ready for collection.