on 21-01-2020 01:11 PM
Hi Guys
I have recently undergone a marriage breakdown - and my wife has taken out an order, so that I cannot access my stocks.
I have continually updated eBay about this - and shut things right down - been told that the issue was sorted - only to get billed again and again. Has anyone else had this happen and could possibly help?
Different Customer Support techs keep giving different advice? I DO want to re-open shortly, otherwise I would just shut down altogether in frustration?
Steve
on 21-01-2020 01:41 PM
How did you get in contact with eBay?
Have you used the have us call you option and requested a call back?
How long ago did you try to close your account? and how long ago did you last sell something?
on 21-01-2020 03:14 PM
What are you getting billed for?
Is it possible an unpaid bill/invoice?
on 21-01-2020 06:22 PM
I temporarily closed my Store in November, have chatted by phone and by Chat system. I haven't sold anything for approx. 3 months.
Steve
on 21-01-2020 06:25 PM
NO - getting billed for active listings, though every one was showing zero stocks; (as advised by eBay Service Team), was advised that no further fees would accrue?
Today eBay has offered a credit, but not for all of the charges.
Steve
on 21-01-2020 06:41 PM
0 quantity items attract listing fees when they roll over EVERY month.
Setting all your listings to 0 qty is a way of stopping sales when you are away.
You need to END all of your listings. You might get a credit this time, but you probably won't in the future.
on 21-01-2020 09:19 PM