So I had reservations (to put it mildly) about a buyer who bought a projector from me. After expressing my concerns to them, they assured me, well not really but told me it would be fine blah. Gut instinct still saw red flags, but I decided to post. Within an hour of receiving it, sent two messages and opened a case, in quick succession, by the time I saw it, the case was open. Attached a picture of a projector image on the wall with lines running through it, along with contradictory statements about how it could have been Australia Post who caused the damage. Could I put in a claim with them for compensation? Said it worked better when he pressed down on the top of the projector. Gasp! This was mint condition, working perfectly, like new. Anyway, I have a few theories about his intent but too early to know for sure. In short, I requested photos of the projector itself (after he sent through copies of text messages to his family?), I had spoken to Australia Post and they confirmed what I already knew. My packaging was perfect, securely boxed, and handled well by them, delivery driver took a picture, but they said if he thought damaged had been caused, to return it in the packaging to them for damage assessment. He refused to do that and never sent anymore photos even though I requested them 3 times.
Meanwhile, unbeknown to me, he had also opened a paypal case. I didn't think they were allowed to do that so I called paypal who told me not to worry, to not do anything on Ebay, when it escalated they (ebay) would rule in my favour when they saw their was a paypal case open. Well guess what, that didn't happen! Case closed in the buyer's favour today, buyer told to return the item and as soon as tracking shows it delivered, they will refund.
Nothing I can do now until it arrives, have a chance to assess it, if indeed it is the same projector. Given the mint condition of it when it left here, I'm very nervous about losing my money and a saleable item
I contacted the ACCC today, paypal told me they out rank Ebay but that's a joke. Nobody out ranks the company that rules the world
