Ebay seller fees, Paypal seller fees and shipping costs, is it refundable?

[packtaylor]

i sold a $600 bag on Ebay early March. Buyer paid in full including the shipping cost for me to post from Australia to Texas.

Buyer refused the bag and sent it straight back to me without filing a return case or any reasoning why she refused it. I also have a no returns policy on my ad and she did NOT file a return item with Ebay so no approval was given for the return from me or from Ebay.

Nevertheless, bag eventually got returned to me and I immediately refunded her a partial payment as I had Ebay Seller Fees, Paypal fees and of course shipping fees that has been deducted from my account. Ebay final value fees deducted by Ebay, Paypal fees deducted by Paypal and of course I had to pay the post office to ship the item to her.

Buyer has gone psychotic on me, she has written me 10 messages via Ebay platform with swear and foul language, i have attached a file for you all to see. I have since reported her inappropriate language to Ebay and have blocked her from bidding on any of my future items.

She has threatened to go to her lawyer to file criminal charges etc for a refund of A$150 (fees) as I have given her the rest of the refund back already A$504. Not sure if she understands lawyer fees is gonna cost her more than A$150!!

Anyway, she has filed a dispute to get the money back for the fees but how can I return her the fees monies if I don't have it myself, they have been deducted by Ebay, Paypal and post office respectively. 

So my question is, have I done the correct thing or do I have to refund her ALL her money? She refused the item, sent it back with no reason, did not file a return case whatsoever and really she has lost all Ebay Buyer Protection surely? But in good faith I have returned her most of her money minus the fees! 

I am hoping Paypal will rule in my favour and if she goes to her lawyer, her lawyer will tell her she is wasting her time for a mere A$150.

Please help, any advise or consolation will help me ease my mind.

[kopenhagen5]

Call eBay and tell them you have already refunded.

[lyndal1838]

Did you by any chance send the parcel to a trailer park address.....that sounds very like trailer trash talk.

I googled her lawyer....somehow I doubt that he is going to bother with a $150 ebay case.....he specialises in construction, infrastructure and resources.

If ebay follows their own rules I doubt that the buyer will get anywhere but unfortunately ebay seems to change the rules to suit themselves.

I really don't know what to suggest but somehow I don't think it is going to be a pleasant experience for you.

Good luck!

[packtaylor]

Yes, Ebay and Paypal can both see I have already refunded

[packtaylor]

yes sounds very much like trailer trash. No, it was sent to an apartment in Houston.
No, it is not a pleasant experience at all, I believe I am doing the right thing but feel her threats and horrid language are making me want to just give her the A$150 and be done with it and be out of pocket for this amount.

[kopenhagen5 · Accepted solution]

No, don't let such a disgusting person get the better of you.

It may take a little time but fight it through eBay.

And also add the buyer to your BBL if you haven't already so they can't buy another item to mess with your account.

[packtaylor]

Thank you kopenhagen5. Ebay has seen the foul language she used from the 10 messages sent via Ebay they have given her a warning. They told me to report it again if I get more horrid and swearing messages from her. They will then suspend her account. I have added her to my BBL. She has opened a case on Paypal to get all her money back and I am hoping Paypal will rule in my favour. Ebay has already removed her negative feedback that she had left me.

[lyndal1838]

You did use the Refund button to refund the money to the buyer didn't you?

If you just sent money to her she may get a full refund from paypal.   You need to watch closely.   How much has paypal put on hold now that there is a dispute open?

[packtaylor]

Yes lyndal1838, I used the refund button on Paypal to refund her partial payment. Ebay and Paypal both have the details that it is processed and completed. Paypal has not put any monies, the status is they are reviewing the case. I have also attached the foul language used by this buyer to Paypal and have explained to them the reason why it is a partial refund due to the Ebay, Paypal and shipping fees.

[packtaylor]

I am quite sad that there are such nasty people out there. I have done all the right things by Ebay policy, sent the item to her on the same day she paid, refunded her partial payment when she refused and sent the item back for no reason then demands a full refund. I have been on Ebay for 17 years with 1544 positive feedback and this is the first time i have come across such a horrid experience. I feel like crying.