I have a buyer who has addmited at first contact, that they have damaged the item I have sent them, themselves. It's clearly there in the ebay message.
They then asked if they could return it at my expense, but I said I am happy for them to send the item that is now used/damaged by them (I know, I know, I should have said, you broke it, its your problem, right from the begining. I'm just too nice) , but it has to be at their expense as per our returns policy on the listing.
They refused to pay the postage themselves, even though its in our return policy, so they opend a return request saying that the item was defective (this is a change in story, as they clearly said initially, they damaged it themselves).
Now as per the retur request our only thee options are to; offer partial refund / buyer keeps item, offer full refund / buyer keeps item, or contact buyer, which im getting nowhere with. They no longer want to work with me outside the return request. I have the evidence that it was working when they got it, and that they broke, it clear as day in the messaging thread.
They are now trying to extort me into giving them the item AND a full refund for the item AND I loose the postage that I have had to pay and cant recover because of ebays "free postage" option.
I have left it to them that I refuse to be railroaded into their return request for the "defective" item when there is clear evidence and admission, that they broke it them selves by forcing a different brand attachement into it, and I have said I'm still happy to give them a refund if they post it back to me.
Does anyone have some advice on what to do now? Will ebay favour the buyer regardless?
Cheers in advance.
