Frustrated eBay always sides with the buyer, no matter what.

[enticedecorations]

A buyer opens a INR case which i am totally fine with and always take them at their word.

I ask if they would either like a refund or a replacement sent, they ask for a replacement.

A few days later they ask eBay to step in, without even giving enough time for the second item to be received.

Ebay gives them a refund. How is this fair?

I talked to eBay and they agreed that is was not fair but said there isnt anything they can do.

Now i know i take a risk sending without tracking (profit doesnt allow tracking), but seriously, all i wanted is another few day for the item to potentially arrive.

Sorry for the rant but a few scenarios like this is starting to get me down.

[lyndal1838]

An Unauthorised payment dispute is usually initiated by a bank rather than the buyer.

[jellybirddesigns]

Not necessarily - any buyer can phone up their bank and lodge a charge back claiming they don't recognise the transaction. 

[lyndal1838]

Yes, but it is the bank that contacts ebay/paypal rather than the buyer opening the dispute directly.

It has been known for a bank to initiate a chargebck that the buyer does not even know about.