After seven and a half years as a seller on ebay, I think I have found an approach to asking for help on Customer Service that provides a little satisfaction in terms of helpful responses. Mind you, this only works a proportion of the time depending, I guess, on which CS agent actually responds to your message.
Before asking my question I attempt to second guess all the fob off explanations I might be given by saying things like: "please don't tell me . . . as I already know this", "I have already read your policy on. . . .so no need to send me a link to that" etc. This sometimes helps in not having to send a second clarifying message and often a third before you despair of ever getting any REAL help from them and give up !!
