@purplemon18 wrote:I had no idea this was an issue since I print my own labels off https://auspost.com.au/mypost-business and it has always asked for item weight and contact details.
Is there some advantage to actually going into the post office and having them do it?
Not that I can think of, unless someone doesn't have a printer, I guess, and has used a CN23 form for all the details.
I had an international parcel today for the first time in months (I ship through DHL to international destinations now, but it's an economy service that takes a couple of weeks or so for delivery, and this buyer wanted express which is cheaper through AP). The label was created through My Post Business (recommended for anyone who sends at least 5 parcels a week, because discounts). The only thing the counter staff had to do that they never did before was enter the postcode. (Before, they had to enter the country code and check the weight, so I guess still a 50% increase in tasks 
).
If you're filling out the info on a CN23 form, you may as well do it electronically and save the time at the counter, if you can print off the labels. The express parcel I sent today received a 15% discount* on the cost as well, so I paid a tad over $35 for it when it's usually around $42.
*MyPost Business discounts start at 10% for sending 5 parcels a week, domestic or international, and while there are no discounts on domestic parcels going to regional areas, there are higher discounts on parcels to major metro areas, so definitely suited to those who mostly send to metro areas. Even if you don't qualify for discounts, you'll still save the counter time.
