Listing Fee being charged

[prints_culture]

Hi all, 

first of all pardon me if this question has been asked and answered but i'm a long time buyer, new seller. 

My issue is that i am currently being charged $1.65 for a new fixed price listing, even though i have 40 free listings per month. At the moment i only have 21 active listings, So i'm pretty sure i didnt exceed the quota. Not only that, on my 40 free listing promo overview, it still shows i am "Eligible", Used 0 Left 40. The items i am listing are under men's fragrances, which i believe is not in the excluded categories as well. 

Everything worked well in June and July, however the issue starts in August. Before the item is finalised, there will be a $1.65 fee before the final step (which changes to free if i select auction but since the free listing is for either type, this shouldn't happen). I talked to a few eBay staff through chat and i seem to get a fairly generic "it is a known issue", "no time frame of fix" and "we will credit you the listing fee" replies. I thought this issue will go away once the September promo period starts but it's still there. 

My invoice for August was creditted once i chat with a staff, but i find it annoying having to spend a good few minutes actively asking for a credit for something that shouldnt happen to begin with, especially when there wasn't any issues early on. Not only that, i worry that there will be a time when they decided to decline my credit request and i'm stuck with 

So really my question is

1. Does anyone face this issue as well, or am I the only one due to some incorrect settings? 

2. Is there any communication from ebay about this issue to anyone affected as well? 

Thanks in advance!

Brendan

[davewil1964]

All my listings are BIN (books) and I haven't been charged any listing fees.

I can only conjecture that it has something to do with the category you're listing in.

As an aside, I hope your fragrances aren't flammable. If they are, you can't post them without a dangerous goods licence.

[prints_culture]

Thanks for the reply. It's definitely not the category, as i literally went to one of your listings, click "sell it yourself" and the $1.65 fee still appears after it populates with the same item name and category. 

The only thing i can think of is that i have 2 variations for each listing, with a quantity of 3-4 per variation. However i'm still being charged $1.65 per listing regardless of the amount of variations and quantity so i doubt that's the case. 

The only thing customer support told me is that "they are aware of this" and have "added me into the list of affected users". So if that means anything, it may be only affecting a certain number or users. 

PS: Noted regarding the dangerous goods 🙂  

[joztamps]

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@davewil1964 wrote:

As an aside, I hope your fragrances aren't flammable. If they are, you can't post them without a dangerous goods licence.

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Check his name, he probably doesn't care. 

[prints_culture]

Haha! my car has the same custom plate and i always half worried i will get pulled over by cops during bushfire season 😛

[digital*ghost]

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@davewil1964 wrote:

As an aside, I hope your fragrances aren't flammable. If they are, you can't post them without a dangerous goods licence.

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Funny story...

There is no such thing as a "dangerous goods license".

I always thought there was, because it has been mentioned on the boards numerous times over the years, and then a few months ago, I decided to stock an item that contains hazardous chemicals. The first thing I did was ask about this "license to post" thing I apparently needed. 

There may have been such a thing at one stage, but literally no one (outside of this forum, at least) knew what the heck I was talking about  and that includes staff at my post office.

To post restricted goods like perfume etc, all you need to do is package it according to Aus Post's guidelines, and put a 'Road Transport Only' sticker on it. You can't send it express, and if you use a label with an aviation declaration, don't sign it, but other than that, no license required or even offered. 

[*tippy*toes*]

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@digital*ghost wrote:

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@davewil1964 wrote:

As an aside, I hope your fragrances aren't flammable. If they are, you can't post them without a dangerous goods licence.

---

Funny story...

There is no such thing as a "dangerous goods license".

---

Ummm, yeah there is. Ask any truck driver. Mr Tippy had to have a dangerous goods licence to cart a whole assortment of things in the truck. He was only travelling 175km each way each day, but he had to have it and he also had to display signs saying he was carting dangerous goods. He is out of trucks now, but still holds his dangerous goods licence. It means in his current job he can handle stuff that others can't. 

[digital*ghost]

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@*tippy*toes* wrote:

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@digital*ghost wrote:

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@davewil1964 wrote:

As an aside, I hope your fragrances aren't flammable. If they are, you can't post them without a dangerous goods licence.

---

Funny story...

There is no such thing as a "dangerous goods license".

---

Ummm, yeah there is. Ask any truck driver. Mr Tippy had to have a dangerous goods licence to cart a whole assortment of things in the truck. He was only travelling 175km each way each day, but he had to have it and he also had to display signs saying he was carting dangerous goods. He is out of trucks now, but still holds his dangerous goods licence. It means in his current job he can handle stuff that others can't. 

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Do I really have to clarify the context of my post?

I thought the context was obvious, but fine.

There is no such thing as a dangerous goods license, in the context of sending allowable (but restricted) goods through Australia Post. 

[eol-products]

When I called a early this year I eventually got onto E-parcel who said i could send certain dangerous goods as long as I had an e-parcel contract. Needed to send 1000 items per year to qualify and pay more postage than i pay with my current discount. I asked why was it more expensive they said it was a premium service.

[brerrabbit585]

I can only see 19 current listings (38 items).