on 16-11-2017 08:37 AM
just received an email from ebay congratulating me on using Fast N Free on my listings.. they are a little off the ball as I changed from FAST (one day shipping) to now 3 days due to their ridiculous estimated delivery dates that have been occurring lately ie Qld to SA 3 days!! Not happening unless sent express or courier perhaps??... any way I thought I would send them back a reply and I am in no doubt I probably will not hear from them at all regarding my concerns!!!!
My reply to ebay:
on 16-11-2017 09:31 AM
Most of the letter is well thought out and on the money. I,m not sure what you mean by " buyers being unable to ask questions '' though. This facility is still available and buyers can ask questions about an item. I have had a number of questions and communications from potential buyers in the last couple of days without any problems. Buyers or sellers just cant include their personal contact information in the message.
Like many I think this is not very helpful particularly when selling large pick-up items or things that should be inspected prior to bidding such as cars, but maybe ebay want to move away from these products anyway. I suspect ebay are moving to a model of only selling new items which can be mailed or couriered. Inspection before buying will not be required with these sorts of things as buyers would be relying on product reviews and research. ( hence the push for identifying numbers )
Unfortunately sellers of used, one - off items ( including myself ) need to keep an eye on ebay policy and have an exit strategy for when used, one -offs are no longer welcome on the site.
on 16-11-2017 12:20 PM
Cham, unfortunately, there have been a number of sellers (and buyers) who have been stung by merely asking a question. No mention of pick up, no contact details requested or sent, just asking a question. Sellers have a right to be paranoid. What I find infuriating is buyers can now use it to their advantage if they like (not sure why they would, but they could). As we know, if either party stuffs up, both get blocked. A disgruntled buyer could ask a question on an active listing that would cause a block as payback to a seller. Yes, they themselves would get blocked, but that doesn't really matter.
To the OP, sadly, your email will fall on deaf ears. They don't care. They are having a drug induced paranoia (which normal people would be sent to a mental hospital over) and they're not about to stop it any time soon. They also don't care about idle threats to leave. You're only one person out of a billion. They know there are other sites, but they also know those other sites don't get the traffic, so most people don't sell much. They are also not worried about Amazon. It hasn't affected them in other countries that already have it, it's not going to bother them when it hits here. For the type of items I sell, Amazon is useless for both buyers and sellers because they don't sell this stuff. Amazon are not a threat to eBay at all.
on 17-11-2017 12:45 AM
A fairly concise letter, which 99% of sellers would back you up on.... Unfortunately, I think you would get a better reaction if you wrote to, say, the Easter Bunny. I would like to be proven wrong, but I know I wont.