Refunds/ cancel costs sellers

[nobsh*t]

Recently I had a transaction where a buyer purchased item and then requested a cancel later that day. NO PROBLEM I thought as the item was not shipped or packed.  So hit Cancel and then REFUND through eBay tools.  On looking at the refund through PayPal I then noticed that the refund to buyer is 100% but the fees to me varied.  I contacted PayPal and they advised YES they still take a fee in the case of the refund and YES the seller pays this.

So effectively as a seller we pay for refunds !

[ilce]

Yes. Paypal always keeps about 30 cents in a full refund which comes out of your balance.

[chameleon54]

Not good is it, but highlights why sellers need to be selling stuff with high profit margins, so they can afford to lose a bit here and there without losing sleep over it. Selling stuff with thin margins in highly competative fields is a pretty tough gig on ebay.

[toysandthings12]

Its worse if u shipped it too.

As u lose the ebay fee and the shipping fee.....

Often depending on timeframe the ebay fee is not refunded.

[louisas_lines]

It's worse than that.  As of 7 May, paypal keeps the entire seller's fee, not just the 30c

[brerrabbit585]

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@louisas_lines wrote:

It's worse than that.  As of 7 May, paypal keeps the entire seller's fee, not just the 30c

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They decided not to go ahead with that.  It's as it was before.  There was a specific thread about it, if I remember rightly.

[louisas_lines]

No that's incorrect.  If you check Paypal's T&C's parts 16.8, 18.16 and 19.4, they are very clear about refunds.

https://www.paypal.com/au/webapps/mpp/ua/cfsgpds-full?locale.x=en_AU#int_18_Fees_and_charges

I just checked two refunds I've done since 1 July and the fees have not been refunded.

It might be worth checking your account.

*edited to corrct one of the numbers

[brerrabbit585]

I just tried a refund for $2 and it said "amount refunded by seller $1.95, fees refunded by paypal 5c".  You obviously don't understand how refunds work.

[djavusydney]

PayPal still refund the fees, they only keep the 30c, for now.

[louisas_lines]

I'm not relying a "thread" of opinions from this group.

I can see in black and white about paypal fees and refunds from paypal itself.  Did you not read it?

Maybe you need to read your account balances properly.  Calculator??