@transport-posters wrote:The problem is, eBay has become too complicated. It should have just stayed simple, now it's got too much happening and is causing many sellers headaches as they try and deal with it. So much time is wasted now.
I think the new platform is great. If you have customers complaining about delivery time now, you should have been in the game back in 2006 when they didn't display the estimated time of arrival. I had complaints on a daily basis, now however, I would get 2 enquiries a week.
Put yourself in their shoes, would you be happy if the seller was too relaxed? I post at 4.30PM hail, rain or shine.
While it's true I took a couple of issues with the way this study was conducted, and therefore it's conclusions (referring to the study mentioned a couple of weeks ago here: http://community.ebay.com.au/t5/Selling/Liar-Buyer-Fraud-Article/m-p/1730988#M96183 ), it does at the very least suggest when people have something done to them, there's a few who will take that as justification to do it (or something similar) to someone else, so I wonder if we might not see some form of revenge DSRs happening at times, from disgruntled sellers.
I do not mean that in any way shape or form as a defense for anyone who does it, nor even an excuse, just thinking out loud (in a sense 😄 ) of a possible explanation for sellers who are fully aware of Aus Post transit times, what handling time means, and the effect of a low DSR.
Then again, having selling experience doesn't necessarily mean one is in touch with the cold, hard realities of what it involves. 
(I feel your pain, at any rate - had another seller with a store leave me nearly 30 individual low star ratings on description for every item they purchased. And no, I will probably never get over it, in the sense that I can move on, but I will never forget...)
