Recently I received a very ugly email from a buyer accusing me of dishonesty. I had no idea what he was on about and asked him to explain. That resulted in another very ugly email. Again I requested an explanation but to no avail. He then said he would report me to eBay, a move which I welcomed. The next morning I called eBay and spoke to two people, both of who were professional and supportive. Neither could understand what the buyer was so angry about. I was advised to call him but there was no answer the two times I tried. An hour or so later I received another email from the buyer, this time an apology and explanation of what had caused his anger. Turned out it was a case of mistaken identity. He had confused me with a Chinese buyer who after the sale had added an outrageously high postage.
The few times I've called eBay I've been happy with the service provided. This time, exceedingly so as I was pretty upset. Hence, these sincere thanks.
