To track or not to track

[iainlouden]

Do you give buyers the tracking number of parcel post you send to them?

Do any of you have AusPost tracking saying the item is still in transit (and last scanned at wherever weeks ago) long after it was delivered ( the buyer told you via feedback it was received )?

I'm not sure that continuing to give buyers the tracking number is a good idea if the tracking can be so useless...I've asked AusPost for the tracking on 2 items to be updated to Delivered but they can't / won't because they have no record that the items have been delivered.

So to Track or not to Track is the question....do I give some dishonest buyer the chance to lodge an INR claim due to AusPost  not scanning items and updating tracking when they should?

[davewil1964]

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@joethenuts wrote:

you are 100% correct  lainlouden.

the fat lady does not sing until its delivered.

but i am afraid there are still some sellers out there that think once its in a red post box  or in the hands of an ap emplyer ,that the job is done.

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Not quite. But if the sender can PROVE postage to at least the recipient's postcode (which chucking something in the red box will probably not do) then they are covered by Paypal AND ACL.

Regardless of your personal opinion.

You've been told this innumerable times. Have you bothered to read the relevant FACTS?

[joethenuts]

my son your missing the point , as a seller ,until the buyer gets the goods ,then the fat lady can sing   , not everybody uses paypal , and the common law is not worth the paper its writen on .would you be happy as a seller that the buyer has not had there package delivered because aus post cant find it , but because you can proove lodgement to the common law ,would you call the buyer and say badluck..  by the way has anybody here ever won a case on common law and how much did it cost in court costs .

i will repeat to you as you know the law .every state in australia except canberra  adult porn movies to sell are [ilegal]  how far would you have to drive to buy an adult dvd.     weres the law my son mmmmmmmmmmmmmmmmmmmmmmmmm

[amalan11]

As a buyer it is a great option as once I get a tracking no I can register my email address and I get an email on my phone about 6.30 am that it is on the truck  for delivery  that day . It is good  as I know when it is due so can leave gate open or keep an eye out for delivery guy. I always get the email its on truck ,,have had a couple in the 50 times or so used where it is not marked delivered  but its a great idea.

[davewil1964]

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@joethenuts wrote:

my son your missing the point , as a seller ,until the buyer gets the goods ,then the fat lady can sing   , not everybody uses paypal , and the common law is not worth the paper its writen on .would you be happy as a seller that the buyer has not had there package delivered because aus post cant find it , but because you can proove lodgement to the common law ,would you call the buyer and say badluck..  by the way has anybody here ever won a case on common law and how much did it cost in court costs .

i will repeat to you as you know the law .every state in australia except canberra  adult porn movies to sell are [ilegal]  how far would you have to drive to buy an adult dvd.     weres the law my son mmmmmmmmmmmmmmmmmmmmmmmmm

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I'm not your son. There is a fair chance I'm older than you. And I would only have to drive to my PO Box. Except I could download it if I so desired.

I am talking legal, not what's right and it would cost nothing to fight as I would simply sic the ACCC or FOS onto them. And it's CONSUMER law. Black letter, not implication.

[lane-ends · Accepted solution]

If a buyer goes out of their way to be dishonest they can check tracking number when they recieve it to see if it is recorded as delivered.

By not uploading it you may avoid those who didn't intend to this but suddenly realized it as possible as they had been watching tracking only to have it turn up unnanounced.

On the flip side by not uploading it you can frustrate a lot of honest buyers, and cause them to preempt item not recieved claim as they have no assurances you actually sent it, and so cut you no margins on late deliveries. Having tracking uploaded is very reassuring for buyers. 

Dont throw away good customer service for the majority out of fear of the "what if" shadows.

Uploading automatically keeps your own ability to follow it up easier if you post a lot.