on 09-09-2018 03:22 PM
Has anyone else recieved email from ebay notifying that you have lisiting that do no comply with changes to Ebays policies or security changes? The email says that I have 1 product that either a) needs to be matched with a product in ebays catologue or b) has an invalid product idnetifer. I'm not sure what I have to do. Will ebay remove this listing if I do nothing? Suggestions welcome.
on 09-09-2018 03:39 PM
Is it a book? in which case there is a problem with the ISBN you have given - a quick fix is to take it out and put "does not apply".
The same answer for the product identifying no if it is not a book.
Want to tell us the item number?
on 09-09-2018 06:50 PM
The item is a coffee plunger. Item number is 332782209125.
I have done nothing different with this compared to all my other listings, but ebay has singled this one out!
on 09-09-2018 07:06 PM
It's the only one that has the eBay plus added to it so maybe there is an issue with it?
on 09-09-2018 07:41 PM
I got one Friday. It said I had 1 item with faults. I clicked on the link that said something like - show me the listing - and when it went to the page it said - none of your listings have faults! Sounds about right for ebay !
I deleted the message.
10-09-2018 05:10 AM - edited 10-09-2018 05:11 AM
It may be that it has a conflict about your return section - ebayplus requires 30 days returns, and you only offer 7 days
Not sure tho, because I don't offer returns myself And of course I can't find the ebay policy to quote.
Perhaps someone else will know.
on 10-09-2018 05:15 AM
From May, we are simplifying our return options to deliver a returns experience that is consistent and competitive with the changing marketplace. This will help drive a retail-standard returns experience for buyers and help boost your sales.
The five return policy options will be:
https://sellercentre.ebay.com.au/SU18-1/Simplifying-Returns
on 10-09-2018 08:38 PM
How do you remove ebayplus option. I have not knowingly selected this and it only appears on this listing!
on 10-09-2018 09:12 PM
on 10-09-2018 11:45 PM
EBay and sellers - a very frustrating and time consuming Cold War!!
Mel.