What we sellers have to put up with

[rocket2retro]

Yet another lovely message from a buyer-

"Hi this is not wat I expected this has scratch marks all over it. Won't a refund and not paying for the return u can.."

I suppose it will come with a volley of defects & poor feedback (despite my full refund and courteous response)

Sometmes you wonder if it is all worth the hassle!

[casbit33]

we sellers all wait with fingers crossed hoping we don't get messages like that. And when we do, it always comes with defects no matter how much we bend over backwards for the buyer. It's the good buyers that leave such lovely feedback that cheer me up and keep me going.

[davewil1964]

I wouldn't refund. The defect will doubtless already have hit, so no incentive to bend over further.

[ourphonecase]

Tell them to write "return to sender" on the package they sent in and you'll get it back without charge for either . Though this may not be allowed at all

[imastawka]

That's illegal.  According to OP the package has been opened.