These concerns and uncertainties sound so familiar to me.
Over the years I've had a number of return requests and especially recently, I have agreed, simply because I didn't feel like fighting either the buyer or the system.
The other day, I had already received pos feedback from a buyer and a few days later, a return and refund request, as the buyer found the item did not fit them.
On this occasion, I decided I would send a polite,simple and straightforward refusal to refund. I stated only that I do not accept refunds for sizing as I provide accurate measurements in the 'Size' section of my description in every listing.
I then waited, slightly shaking in my shoes, to see what sort of response I got to that. So far, nothing.
Hope that means that the buyer has accepted my response and moved on, but of course they still have other options, should they decide to use them. I'll have to wait a good long time to know that I'm in the clear on that one, since buyers have so long to apply for returns and refunds these days.
