buyer change of mind

[albatross_trading]

Sold an item. Posted the item straight away (long walk to the post office in the heat).

As I open my email upon returning home I find they'd like to cancel the order. Doesn't suit after all.

Try to ring the post office, but put in queue. Hang up when I realize this will cost me more than the item plus postage.

Is it still possible for a buyer to just write 'Return to sender' on the unopened package and avoid the return postage fee?

(This is what you get for being snappy with the postage, sigh.)

Thank you

[pennyforum14]

If the buyer paid in one payment, you can do a partial refund in Paypal and you will get the appropriate portion of the Paypal fees refunded in th eprocess.  I'm not sure you can cancel one item of a multiple purchase on eBay, but if they bought and paid separately for each, then you can cancel one of the two purchases quoting "Buyer made a mistake" and you will get your fees back from eBay and there SHOULD be no defect.

[albatross_trading]

I ended up cancelling the whole transaction and refunded in paypal.

Then the buyer purchased again...the correct quantity this time.

Customer seems happy and so did ebay.

Happy Days!

Can I get back to my lazy sunday off...?

Thank you for the help here.