on โ26-04-2021 12:54 PM
i have a buyer who has changed his mind on a purchase
as i havent posted the item i'm ok with it
whats the process now?
on โ26-04-2021 09:01 PM
I don't know from personal experience, as I'm not a seller (and I've never failed to pay for an item), but there is a change, according to the Resolving unpaid items Help page.
โFrom May 2021, sellers will no longer need to open an unpaid item case if a buyer doesn't pay. Instead, sellers can simply cancel an order if payment hasn't been made starting on the 5th calendar day from when the listing ended. This change is already available to some sellers โ if it's available to you, you'll see Buyer hasn't paid as an option when cancelling an order in Seller Hub or My eBay Sold. If you can't see this option, don't worry โ it'll be available to you in the coming weeks.โ
It doesn't seem as though this will be the only option for the seller, as it says "will no longer need to" and "can" and "available" and "option" rather than "will no longer be able to" and "will" (or "must") and "activated" (or "mandated" or similar) and so on. That implies choice - but without a seller confirming it, I don't know for certain!
I do still see that unpaid items are recorded on the buyer's account, as per eBay's Unpaid item policy page.
Ah! <-- exclamation of enlightement
I can see the change in the 2021 Autumn Seller Update. I'll quote it here (and katistrophik, you will be pleased to see that buyers will still have the unpaid item recorded).
โWhat you Need to Know
From early April 2021, you wonโt need to file unpaid item claims against buyers or send payment reminders. Youโll be able to cancel unpaid orders after 5 days.
The order can be cancelled by the seller where the buyer hasnโt paid and 5 days have passed since:
Rubrication mine.
on โ27-04-2021 10:02 AM
Just wanted to mention the buyer won't get a strike in this case, though, because they obviously did pay (i.e. david mentions above that the item would have been posted before the cancellation request came through if yesterday wasn't a public holiday) - the only cancellation option here would be "buyer requested to cancel", which has no penalty.