buyer claims accidental purchase

[davidc4430]

ok, so an item gets sold, then confirmation of payment, then a cancel sale message.

claims he was looking at my item on a phone, put the phone in his pocket and it magically bought and paid for the item.

i thought there were several steps before you commit to buy then further steps to pay for an item.

my items are not pay on the spot.

what do i do?

[maranock]

Most of these are regret purchases so you should be thankful your buyer cancelled quickly before you posted.

I think you should ignore them (well wait 4 days and open a non payment case so you can get your ffees back). If you try to make the buyer pay you are likely to run into hassles with them. It happens, move on.

[k1ooo-slr-sales]

was his name Richard?

[davidc4430]

he HAS paid, i have the PP confirmation.

[enigmabear]

All I can say is,it must of been his front pocket and he must have been very happy

I don't know what I would do in your place to be honest (I know what I would be saying and thinking to myself)

So obviously full of it 

[davidc4430]

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@k1ooo-slr-saleswrote:

was his name Richard?

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no, its reuben, hes in the USA and has over 1,000 feedback so hes no newbie.

i was just worried if i refunded straight away it might be a trick and id wind up out of pocket.

the ebay message says i have 4 days

[davidc4430]

thats my thought, i cant believe it was an accident, too many steps. if hed not paid i would have just cancelled and relisted.

but hes paid, thats where it gets confusing, how do you not only accidentally buy something but accidentally pay for it too?

[maranock]

I doubt it was an accident, that was just an excuse. Just refund and move on.

[digital*ghost]

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@enigmabearwrote:

All I can say is,it must of been his front pocket and he must have been very happy

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"Are you shopping on eBay in your pocket, or just happy to see me?"

 

@david - if you accept change of mind returns, ignore the excuse as it's ultimately irrelevant, and just focus on the request.

If you don't accept change of mind returns, then consider that you have a buyer who may be comfortable fibbing to get themselves out of something, and you already know they want out of this purchase. 

I know it can rub people the wrong way (possibly resulting in even more erroneous eBay purchases  ) when people don't apear to be honest, or are giving you the runaround, and you have policies that don't allow cancellations or returns, but sometimes the path of least resistance is better for your health. 

[davidc4430]

what is the best to do, accept the cancellation in ebay? will that refund or do i refund in PP?

never had this situation b4