buyer requests express post but doesn't choose the express post option

[barihb]

I'm wondering if other sellers are experiencing this.  I have two postage options available for buyers - standard postage or express postage.    More and more I am having buyers choose the cheaper standard postage option;  then sending a message demanding the item be sent express post because they need it in a hurry.  So in order to not risk getting bad feedback about slow postage I am covering the extra cost to express post the item.    Is this occurring for any other sellers? and if so, I am curious to know how you handle it without risking getting bad feedback from a buyer.

[curraone · Accepted solution]

you should not be out of pocket for postage because buyer chose wrong option.

you could send a polite email saying they had paid for standard postage, if they want express to confirm and you could perhaps send them a paypal invoice for the difference?

[clarry100 · Accepted solution]

This is exactly what we do when this happens.

[barihb]

Thank you.  I will do that in future. Regards.