@danieh_6 wrote:For many sellers, emails are the first notification they receive of a sale - you shouldn't actually have to dig into the website or an API to get the correct postal information.
Maybe use eBay and PayPal how its meant to be used then you won't have a issue.
One would expect that if you sell something, and eBay emails you with the instructions to post to X address, doing so would fall under the definition of using eBay "how its[sic] meant to be used".
If your selling and dispatch process is unaffected, good for you, but why are you even bothering to comment if it's just to complain about the topic?
No, I'm complaining about you not being able to take initiative. How is your dispatch process effected? Ebay only recently added this email and if you no longer want to long into eBay to send orders thats fine. But why are you complaining about it when you get an EMAIL from PayPal anyway that you can check.
Not taken the initiative?
No, I've only double checked the addresses of all my sales for the past fortnight, jumped on to eBay chat to see what they have to say about the incorrect addresses, and come on here to alert others of the problem. Did you even read through the thread? Do you even know what 'initiative' means?
As tippy toes said which is 100% correct "If you send to the address in the email and the buyer has opted to send it to a different address in PayPal, you have zero seller protection, and probably an unhappy buyer. "
Pure speculation on yours and Tippy's part, and my own speculation is that you would be proven wrong regarding seller protection.
I don't see why this is a massive issue.
No one has said it's a "massive issue", but it definitely has potential to cause problems, and already has for at least one seller on here.
Thanks for your input, though - "interesting" as always.
@tazzieterror wrote:
@danieh_6 wrote:For many sellers, emails are the first notification they receive of a sale - you shouldn't actually have to dig into the website or an API to get the correct postal information.
Maybe use eBay and PayPal how its meant to be used then you won't have a issue.
One would expect that if you sell something, and eBay emails you with the instructions to post to X address, doing so would fall under the definition of using eBay "how its[sic] meant to be used".
If your selling and dispatch process is unaffected, good for you, but why are you even bothering to comment if it's just to complain about the topic?
No, I'm complaining about you not being able to take initiative. How is your dispatch process effected? Ebay only recently added this email and if you no longer want to long into eBay to send orders thats fine. But why are you complaining about it when you get an EMAIL from PayPal anyway that you can check.
Not taken the initiative?
As tippy toes said which is 100% correct "If you send to the address in the email and the buyer has opted to send it to a different address in PayPal, you have zero seller protection, and probably an unhappy buyer. "
Pure speculation on yours and Tippy's part, and my own speculation is that you would be proven wrong regarding seller protection.
I don't see why this is a massive issue.
No one has said it's a "massive issue", but it definitely has potential to cause problems, and already has for at least one seller on here.
Thanks for your input, though - "interesting" as always.
Firstly you clearly have no idea how seller protection works. If the address is incorrect as per the "eBay email" and you ship to a buyer whos old address is in WA as per email but the buyer has actually moved to NSW as per "PayPal/PayPal email/ ebay order details" If a buyer files a dispute, that is not evidence and you will lose the case.
My other point was about you not being able to take intiative again, you hinted at the fact "your selling and dispatch process is affected" So I made the point you can always check the paypal email. Any good seller would do this anyway and all sellers should be logging into ebay to manage their orders. Not via emails. Secondly
"Did you even read through the thread" I think you should be asking yourself that. Because you are making something out to be an a massive issue when its really not. Multiple people have provided solutions, You reported it to ebay, You've informed sellers Good work! You can't fix it yourself, Move on.
@danieh_6 wrote:Firstly you clearly have no idea how seller protection works. If the address is incorrect as per the "eBay email" and you ship to a buyer whos old address is in WA as per email but the buyer has actually moved to NSW as per "PayPal/PayPal email/ ebay order details" If a buyer files a dispute, that is not evidence and you will lose the case.
I assure you I do. And it'd be a fun exchange with eBay where they tried to claim "you're not covered by seller protection because you posted the item to the address we told you to".
My other point was about you not being able to take intiative again, you hinted at the fact "your selling and dispatch process is affected" So I made the point you can always check the paypal email. Any good seller would do this anyway and all sellers should be logging into ebay to manage their orders. Not via emails. Secondly
Again, I can only suggest you look up the definition of the word 'initiative'. You obviously have a narrow view of what selling looks like if you think yours is the only way to do it.
"Did you even read through the thread" I think you should be asking yourself that. Because you are making something out to be an a massive issue when its really not. Multiple people have provided solutions, You reported it to ebay, You've informed sellers Good work! You can't fix it yourself, Move on.
Again, I see it differently. You are welcome to take your own advice, however.
