I sell small low priced items and post worldwide using a letter service with insurance.
For international postage, I select a flat rate, and the service I was nominating was called
"International Economy : untracked (11 - 35 business days)"
This was accurate as the estimated delivery time was fair and transparent to buyers, and therefore the eBay estimate on delivery time for buyers was also fair, honest and upfront.
I have just noticed that this postage service no longer appears on the list. That in itself is a separate issue I am yet to resolve.
However - worryingly - eBay have changed every single one of my listings to show the International Postage service as
"Economy SpeedPAK from China/Hong Kong/Taiwan (10 - 15 Business Days).
This is clearly wrong, and clearly misleading to buyers as the timeframe is wrong, and it also falsely suggests my items are shipped from Asia, which they are not.
A long phone call to eBay (escalated to a manager) assured me that eBay would NEVER edit seller listings without permission, and if someone did it it would be a sackable offence if an employee did so. I was able to prove to him that eBay have indeed done so by verifying that the change has taken place since the last time I edited any of my listings (they can look up and verify when you make your own edits).
The case has been further escalated - 24 hours later not heard more yet...
Yes I know I can bulk edit to correct (except there is now no option that accurately describes the postage service I use (Air, no tracking, 11 - 35 business days). But I want eBay to take responsiblity because I also believe that they have no right to alter / edit this information on a sellers listing.
Anyone else had this happen?
