on โ17-05-2019 11:01 AM
I had a customer purchase an item from me in the NT. eBay gave them a guarenteed delivery time of 4-5 business days. The item did not arrive in that time despite me sending it out the same day it was purchased. Postage was purchased via eBay. I called Australia Post and they said delivery time for that area is estimated to be 5-7 business days. Why is eBay telling my customers their order will arrive before the date Australia Post can get it to them? Is there a way to fix this? I don't want to recieve negative feedback because eBay is offering unobtainable delivery dates to my customers.
on โ17-05-2019 11:10 AM
You can't do anything about the ebay estimated dates - it has been noted for some time they don't allow enough time
What you can do is extend your handling time. I have 4 days handling time on my listings, even though I post the same day or the next day.
on โ17-05-2019 11:31 AM
on โ17-05-2019 11:44 AM
nobody knows how best match works - and many buyers, myself for one, don't use best match anyway
Get a few negs for postage tho and you are dead to best match anyway
on โ17-05-2019 09:45 PM