ebay item not received scam

[ozpartssale]

Hi, 

i have decided to start my own thread as i can see this is going to be a long drawn out battle against eBay to recover money from a buyer they refunded due to postage delays. 

The simple verision is that a buyer in USA opened a claim as item not recieved, as you all know there was postage delays. eBay decided because there was no tracking updates for 3 weeks to refund the buyer. 2 days after the refund the tracking has now scanned into NY USA

28th item purchased

28th item posted. 

5th april buyer asked where is item. 

Replied it is currently still in transit in Melbourne, delays expected. 

16th April Buyer said item is showing on USPS as not posted. 

Replied to check Aus post item departed australia 6th April but due to major delays expect it could take an additional 4 weeks.

17th april,  Buyer demanded refund because he purchased it locally. 

I replied as soon as it was returned full refund is not  problem. 

18th April buyer opened refund claim.

i explained the delay and said a refund would be possible once item was delivered and return planned. 

22nd april customer asked ebay to step in to resolved. 

Provided details regarding delay etc...

buyer sent daily messages item not moving 

27 april ebay was going to decide on the outcome. 

28 april ebay refunded customer. 

unable to call i had to open an appeal, 

29 april, appeal rejected because there was no new tracking updates. 

I have now asked for the to contact me as there is currently no way i cant contact them, they said it will take 24- 48 hours. 

After many denial requests from eBay, i have informed them i will proceed with legal action to recover the money from eBay, as there was suffiecnt advice made available to them that there would be world wide delays with mail services. 

What i can assure you is i will not lose out on this transaction as i blocked my bank account as soon as ebay was going to make a decision on who to side with, i had read enough to know it would be the buyer.  i know most people transact more than i do and its not possible to block your account, however i transact little at higher dollar values so it certianly better for me to block my bank account. 

Ebays resposnse. 

Dear Thomas,

Good day!

One of the eBay representatives that you talked to reached out to us here in Appeals

about the Mercury Vessel View 7 Kit 8M0074095 that you sold to “REMOVED”. I am here to assist and provide options.

I can't afford to see you lose sale for this transaction. I suggest that you contact your shipping carrier about your item's whereabouts. After they traced the item and found out that the item has been delivered to your buyer, please contact your buyer because they can pay you back using PayPal "send money" option. If your shipping carrier states that the item is lost, you can file a claim with them so they can compensate you for your loss.

The reason why I asked you to do these things is because when we had to make a decision to the case, that the tracking information (CY102972117AU) for shipping is no longer traceable since April 6. This is why the case was closed and we cannot grant your appeal.

Thomas, I trust the solutions I presented above will help you. Believe me, contacting your shipping company is the best solution in finding the item’s whereabouts and contacting your buyer for repayment is the best way for you to get you money back.

If you'd like to learn more about our eBay Money Back Guarantee policy, please visit

http://pages.ebay.com/help/policies/buyer-protection.html

Thank you for your understanding and for choosing eBay!

Sincerely,

Maria Milina A.            

eBay Customer Support

[davewil1964]

You've already told us this, and had what advice was available from other members.

Why start again? You have stated, twice now, that you will be taking legal action against eBay, so what further purpose does this new thread achieve?

[ozpartssale]

ok since replying again, i explained i could not take legal action against the buyer and i would have to commence legal action against eBay as i am their customer. 

they said they sent my request to another team to have the transaction reinstated and will take up to 7 days but is usually done within 48 hours. 

i will update you on the outcome of this. 

[ozpartssale]

the purpose of this thread is for anyone who would like to follow it through to see the final outcome. i have read a lot of buyers who just accept the loss however i am going to follow every avenue to see what works. 

when this has finally finished and there is a real outcome it may help other sellers to decide on their wording and the best course of action. 

[tazzieterror]

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@ozpartssale wrote:

the purpose of this thread is for anyone who would like to follow it through to see the final outcome. i have read a lot of buyers who just accept the loss however i am going to follow every avenue to see what works. 

when this has finally finished and there is a real outcome it may help other sellers to decide on their wording and the best course of action. 

---

Yes please do - people often come on here for advice without sharing the outcome, and those of us who contribute are often left wondering which way a decision went.

[tazzieterror]

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@ozpartssale wrote:

...

18th April buyer opened refund claim.

...

---

Just curious, did the buyer open the refund claim before or after you (I presume) lodged your enquiry with Australia Post? I see that both actions occurred on the same date.

[joztamps]

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@ozpartssale wrote:

Dear Thomas,

Good day!

One of the eBay representatives that you talked to reached out to us here in Appeals

about the Mercury Vessel View 7 Kit 8M0074095 that you sold to “REMOVED”. I am here to assist and provide options.

I can't afford to see you lose sale for this transaction. I suggest that you contact your shipping carrier about your item's whereabouts. After they traced the item and found out that the item has been delivered to your buyer, please contact your buyer because they can pay you back using PayPal "send money" option. If your shipping carrier states that the item is lost, you can file a claim with them so they can compensate you for your loss.

The reason why I asked you to do these things is because when we had to make a decision to the case, that the tracking information (CY102972117AU) for shipping is no longer traceable since April 6. This is why the case was closed and we cannot grant your appeal.

Thomas, I trust the solutions I presented above will help you. Believe me, contacting your shipping company is the best solution in finding the item’s whereabouts and contacting your buyer for repayment is the best way for you to get you money back.

If you'd like to learn more about our eBay Money Back Guarantee policy, please visit

http://pages.ebay.com/help/policies/buyer-protection.html

Thank you for your understanding and for choosing eBay!

Sincerely,

Maria Milina A.            

eBay Customer Support

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Ebay needs to upgrade its quality control and supervision processes to check messages for adequate standards of English before they are sent out.

[repentatleisure1952]

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@ozpartssale wrote:

 i have read a lot of buyers who just accept the loss 

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Then you have to improve your reading skills...thought you were the seller.

[lyndal1838]

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@ozpartssale wrote:

ok since replying again, i explained i could not take legal action against the buyer and i would have to commence legal action against eBay as i am their customer. 

they said they sent my request to another team to have the transaction reinstated and will take up to 7 days but is usually done within 48 hours. 

i will update you on the outcome of this. 

---

Have you enquired which ebay site you will need to take action against?

If it is ebay Australia (the seller's site) you will be using NSW law but as the dispute is done under the buyer's site rules (the USA) I would assume that is where you will need to take action.That will be a very expensive exercise as you will have to use a US legal firm and do everything via email.   I hope you have very deep pockets.

[znmcmhn78]

This thread by the op is the exact same circustances I am in.

I have 5 packages in transit internationally that have not had a scan point in close to 4 weeks and ebay is refunding the buyers in a pandemic!

I just had an Italian customers case closed and Australia Post notes that Italy's Postal system has somewhat stopped altogether and we are not to send to various countries.

Each package is worth $234.