@worthingtonsupplies wrote:
When selling a lot of items the effort of opening each tracking number in selling manager pro takes time. Lets get together and ask ebay to implement a system so seller can monitor when the item is expected to be delivered and if it has arrived on time. By using an icon such as the ones in the summary page of selling manager pro. Sellers will be able to tell at a glance if something has gone wrong in the deliver of an item. This way seller can monitor the buyer experience more closely and deliver a better customer experience. This will minimise customers complaints that items never arrived or took to long to be deliver. Thoughts?
I actually don't see that monitoring tracking is a sellers responsibility if they have uploaded tracking details for the buyer to track their own package.
As a seller, I monitor tracking only to monitor Aust Posts performance in relation to the duration to deliver, and the number of scans a parcel may get along the way.
I would never contact a buyer about what tracking says, as it is still too unreliable. Many parcels are delivered successfully without a final delivered scan appearing.
TBH I think its overkill for sellers to "baby" buyers in this way. I get several messages a month from sellers re packages waiting to be collected from my PO Box. I know, I know !!! as a buyer I do a tracking check for purchased goods a couple of times a week to see if its worth the trip to my PO box and usually only clear it once or twice a week, at my leisure. It seems a bit like nagging someone to me, but JMO.
Buyers can also subscribe to a blow by blow email alert of AP parcel tracking progress if you have uploaded their tracking number.
