@digital*ghost wrote:
Technically that means the package (and loss) is Australia Post's now, if my memory of their T&Cs is correct (I will double-check later, just to be sure). If so, that means in real terms it's inconsequential if the package arrives later, because the buyer would owe AP, not you (and if they choose to deliver rather than retain, that's also on them).
Narrators voice: It was not. 
I think I got my wires crossed with PayPal's T&Cs whereby they state that in some cases, if they pay out a discretionary refund, the disputed goods become their property and they can require the goods to be returned to them, rather than the seller.
Here's the relevant bit in Aus Post's T&Cs:
72 Notice of article subsequently found
72.1 Where Australia Post exercises its discretion in favour of the customer pursuant to
clause 70 and an article which had been presumed lost is subsequently found,
Australia Post may notify the claimant and the claimant may within 30 days of receipt
of such notice, obtain delivery of the article upon repayment of any cost incurred by
Australia Post or amount paid to the claimant under clause 70.
In other words, if they've paid compensation for a package but later find it, they should contact you and provide you with the option of re-paying the compensation amount to get the package back. The bit about "costs incurred" sounds like they've given themselves room to charge an amount for investigating, locating, and transporting the item back to wherever, as well. 
By the way, the discretionary compensation amount is supposed to be $50, plus the postage amount paid - last time they compensated me, they just sent an MO for $50, I didn't call them out at the time as I think the difference was about $5, but if they did the same to you, you could point out their own T&Cs.
@digital*ghost wrote:
@digital*ghost wrote:
Technically that means the package (and loss) is Australia Post's now, if my memory of their T&Cs is correct (I will double-check later, just to be sure). If so, that means in real terms it's inconsequential if the package arrives later, because the buyer would owe AP, not you (and if they choose to deliver rather than retain, that's also on them).
Narrators voice: It was not.
I think I got my wires crossed with PayPal's T&Cs whereby they state that in some cases, if they pay out a discretionary refund, the disputed goods become their property and they can require the goods to be returned to them, rather than the seller.
Here's the relevant bit in Aus Post's T&Cs:
72 Notice of article subsequently found
72.1 Where Australia Post exercises its discretion in favour of the customer pursuant to
clause 70 and an article which had been presumed lost is subsequently found,
Australia Post may notify the claimant and the claimant may within 30 days of receipt
of such notice, obtain delivery of the article upon repayment of any cost incurred by
Australia Post or amount paid to the claimant under clause 70.
In other words, if they've paid compensation for a package but later find it, they should contact you and provide you with the option of re-paying the compensation amount to get the package back. The bit about "costs incurred" sounds like they've given themselves room to charge an amount for investigating, locating, and transporting the item back to wherever, as well.
By the way, the discretionary compensation amount is supposed to be $50, plus the postage amount paid - last time they compensated me, they just sent an MO for $50, I didn't call them out at the time as I think the difference was about $5, but if they did the same to you, you could point out their own T&Cs.
i went with the deposit it back into my bank option, just in case the 'cheque is in the mail' happened
they lost my item should i really have faith their MO wouldnt get lost as well.
i returned the customers money via PP, do i need to inform ebay?
i sent the customer an email via ebay informing him of the refund.
