Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

Pop-up code promotion freezing my homepage

As of today, a pop-up code has taken over my use of the site in terms of buying; I used a outside search to get to this page. I can't even get to My Ebay of scroll once the pop-up appears, even after I click close and refresh the screen several times...

Direct freight express

Hi there, Why the eBay system can't update the tracking status of a local courier 'Direct freight express'?All the order has been delivered and it only shows sent, and the customer won't get the update so they are complaining!

User avatar by Community Member
  • 414 Views
  • 3 replies
  • 0 Helpful

This code can't be applied to your order

I can't use the 5usd promo code I received in the ebay mobile app before purchasing the product. Regardless of the selected payment method (Paypal or Mastercard). Regardless of the selected address (USA or Belarus). Promo code for the countries Russi...

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customer support

I have tried several times to "chat" but i find that when i type in my story, the send button will not work.

User avatar by Community Member
  • 226 Views
  • 4 replies
  • 0 Helpful

Error message saying "Sorry, something went wrong. Please try again later" for the last 3 days

Dear helpful eBay Community, I am trying to change my email address in my "Personal Information" area but EVERYTIME for the last 3 days straight, I click on the Peronsal Information link, I the same the same message "Sorry, something went wrong. Plea...

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User avatar by Community Member
  • 2459 Views
  • 24 replies
  • 1 Helpful

problems with eBey API

Hello.I am having some issues with how our app interacts with eBay.The app uses two types of access for interacting with the platform: eBay API SDK and eBay Rest API. Currently we are working on sending and receiving data for listings, including Ad C...

User avatar by Community Member
  • 172 Views
  • 6 replies
  • 0 Helpful

Order didn’t combine shipping for buyer

I am using the new payment system. My first multi item order was received this morning (she purchased two seperate items) and the buyer said she couldn't get the postage to combine at checkout and got charged twice for postage. Is this an issue under...

User avatar by Community Member
  • 203 Views
  • 2 replies
  • 0 Helpful