Best way is to contact them and sort it that way:
This gives you their direct links without having to go through their rigmarole:
eg: Call us,Call me,Chat with us and Email us.
http://ocsnext.ebay.com.au/ocs/cusr?query=1485
Just keep in mind that Call us or Call me option are only available
during business hours,(8 am to 9 pm Mon to Fri and 8 am to
5 pm on Sat and Sun).