on 18-10-2017 08:47 AM
Just adding my voice to the many that seem to have lost the zoom function on their eBay listings. It's been a problem all week. Frustrating, I have not sold anything this week which is unusual so I'm convinced this is the problem.
on 20-10-2017 10:06 AM
That what ebay is ALL about, blaming sellers for every issue there is on the site
They lie, say there is no issue,nobody else has reported said issue,the issue in on our end,not theirs,the techs are working on it etc etc etc
To some people who contact them, they are STILL claiming there is no issue
Just copy and paste responses on their Facebook and emails going ignored
on 20-10-2017 10:10 AM
Almost two weeks and problem with uploading pictures (enlarged and zooming) is not resolved.
Number of calls to Ebay and nothing has been done, they put blame on you.
Last night the agent form the Ebay said my pictures are not matching Ebat policy. Must be 500 megapixels and I have only 460.
I checked my camera setting, it is 573 megapixels.
WHAT'S THE **bleep**!
on 20-10-2017 10:34 AM
If you look at the boards, there have been and continues to be amny, many glitches for both sellers and buyers on ebay for the last couple of months. Only suggestion is to keep trying like everyone else. Not what you wanted to hear but at this point we all just seem to have to grin and bare it. Ebay continually tells us there are no probs.
on 20-10-2017 11:30 AM
I know a lot of people are effected by this "glitch"
Perhaps if we contacted eBay ferociously via the eBay customer service chat facility, as I have just done, and ask how much the credit will be due to the non Availability of the Zoom feature, and the fact that my sales have fallen by 50% we may get some action,.
I know their responses are robot like, but at least we could annoy them a bit ??
Just jump on chat line and ask about credit, worth a try
on 20-10-2017 11:54 AM
Phoning would be better IMHO
Just bots with a script over the computer
on 20-10-2017 12:27 PM
No such thing as "573 megapixels".
Ebay request that images be a minimum of 1600 pixels - "pixels" is a measurement of physical size - ie: 1600 x 1000 pixels.
"megapixels" is the image resolution of your camera - ie: 10.8 megapixels, etc.
on 20-10-2017 02:28 PM
20-10-2017 03:05 PM - edited 20-10-2017 03:06 PM
when I rang them yesterday they told me techies were still working on it....and they're still working on the combined invoice issue too
on 20-10-2017 03:15 PM
They're doing something as they work
but it ain't whistling
on 20-10-2017 04:47 PM
The thing I'm really worried about is that they have lost the original pictures and I have to reupload images for over 600 listings 😞