eBay

My customer has bought two items and paid the postage for both. I can fit them both in one satchel (she's OK with this) and I will refund the postage on one item.I have done this countless times but I cannot find the Refund Button on the drop down me...

I normally post my items in a 500gm satchel so haven't ever used the postage calculator. I have a couple of items which will weigh over 5kg and won't fit in the B4 Flat rate box. I know I'm going to be slugged for the cubic postal cost. Can someone t...