Faulty item no communication follow up from seller

[greggyd71]

Hi I purchased a new microwave on Ebay in October 2022.  It's now faulty.  Not working flashing power.  I contacted seller and they said send video of faulty item.  I did that twice.  Now no reply and my purchase doesn't come up in Purchase History only via original emails so I can't ask Ebay to step in.  Can't find a general email for Ebay so I am lost.  Do I just place a negative review to jolt the seller.  Any tips.  Thanks Greg

[sandypebbles · Accepted solution]

It is in your purchase history, you need to change the time period in the drop down menu

BUT you are way way out of time to ask eBay to step in (and there is nothing to step in to, it worked for 5 months when you bought it, there is no warranty because it is not from an authorised seller, no matter what the ad 'said')

Leaving a neg review will do nothing, reviews are for products, not sellers so they are unlikely to care what you say about a microwave

The email for eBay is an automated bot service, so also useless 

You need to buy this sort of thing from a proper online store (if you cannot get to a store in person)

Buying electrical items off random sellers on eBay is asking for trouble

[greggyd71 · Accepted solution]

Great advice Sandy....won't be touching Ebay again!

[gutterpunkz05 · Accepted solution]

It is a good idea, if it aint broke don't fix it, if you dont know how to use it dont touch it, referring to ebay that is!! Now, have you checked out the manufacturers site and or google for details of any possible warranty, most electrical appliances have a lot of factors that specifically exclude any warranty, damage due to power source issues(surges etc), non compatable power source, environmental issues (dust, moisture intrusions) vermin/insect intrusions etc etc etc etc. Have you googled your item model for any available trouble shooting info, in all likelyhood, the power symbol flashing is coded to indicate a specific fault.

[gutterpunkz05 · Accepted solution]

Oh!! and just a few from personal experience, and the joys of raising children. (1) Microwave warranty is void after plastic cup of copper coins is fried to a crisp. (2) Service/repair of video recorders does not cover coin deposits via cassette slot (but you may redeem said coins). (3) Vaccuum cleaners are not covered agains the insertion of coins, bobby pins etc, via motor cooling vents, while it does make for an interesting pyro technik display, the associated smoke leaves a long lingering stench.

[domino-710 · Accepted solution]

Geez GP - bet your kids have frizzy hair. lol

[gutterpunkz05 · Accepted solution]

Hi Dom, how they all survived and I never killed the little B,s I'll never know. But then again my old man used to say the same thing. I can also tell you that despite the name, lawnmowers do not run at all well, with a mixture of lawn clippings added to the fuel tank, and dont get me started on daddys little painters and of course good old superglue.