Where’s complaint?

[guya-91]

I agreed to refund, but didn’t refund and haven’t responded to you yet.

[padi*0409]

Are you talking as a buyer or a seller ?

Edit. Snap Sandy - I'm the slow one today.

[guya-91]

The seller just won’t reply to me

[padi*0409]

What is the problem with the item you bought?

[guya-91]

agreed sellerto refund, but didn’t refund and haven’t responded to me.

[guya-91]

The product quality is not up to standard and the seller has agreed to refund

[padi*0409]

If you are still within the time limits, open a dispute with the MBG. https://pages.ebay.com.au/ebay-money-back-guarantee/

[sandypebbles]

Are you confirming you did not open and follow through with an item not as described dispute ? (if you did not, and instead just 'do what the seller said' then you don't get to complain if you did not follow the policy