Seller won’t send

[qball28]

I brought some build the titanic magazine part works  from uk 🇬🇧 On 8th of January , and tracking says accepted by post office on 10 th and tracking number uploaded on 12th, been in transit for 2 weeks ( I thought it was because says in transit) I wanted to know where in journey it was ( because not updating) I emailed seller and he replied about Royal Mail not sending internationally even though it say in transit, it still in uk 😞, even though he could send it by another courier 🚚. EBay’s rules is should be sent and on it’s way in 2 or 3 days, but still there. What should I do? Should he send dhl express at his expense as it says it should be here by 30th of January 

[countessalmirena]

---

@qball28 wrote:

 Should he send dhl express at his expense as it says it should be here by 30th of January 

---

You cannot be serious.

The seller is under no obligation to send by an alternative expensive method AT HIS EXPENSE.

The EDD is just that: an estimated delivery date. The estimate is automatically generated by eBay. It’s not a guarantee. And when something beyond the control of the seller affects the timeframe, eBay has quite often stepped in with additional seller protections, for instance extending the timeframe, putting processes in abeyance. It was seen when COVID was blowing out delivery timeframes, when the various devastating floods wreaked havoc and affected sellers, and in other examples as well.

I realise you’re concerned and no doubt frustrated with waiting for your order to arrive. The only ones to blame for what’s happening at present with UK Royal Mail are Russian hackers, though - the criminals whose actions have resulted in the UK mail being crippled at the moment.

You say the seller has already handed over the parcel… Could he get it back? If so, and if you’d like the item quickly – AND it’s worth it to you – you could pay for the additional cost. 

[qball28]

I don’t know if he can get it back ( hasn’t replied yet to my suggestion of using other courier 🚚)I got 2 from uk this year, one sent around the same time as this one and another on the way ( not this one 😀) there’s other couriers, dhl is just expensive one, eg. The others used evri , Pitney Bowes etc

[davewil1964]

@qball - have you offered to pay for the extra postage cost (if the seller can indeed retrieve their parcel - unlikely). After all you presumably paid the seller who was using RM. It's not their problem that Russians have hacked RM. It is yours, admittedly, but that reverts to you. You cannot force the seller, if they can retrieve the parcel, to pay for expensive postage when you didn't opt for it. As an aside, peppering your posts with emojis doesn't make you appear serious. We are generally not teenagers.

[qball28]

It’s not my fault Royal Mail got hacked, all I want is items I paid for. Aand 2 weeks and not even

[qball28]

Leaving the country is ridiculous.

[qball28]

Because of **bleep**py Royal Mail , evri is same price or cheaper🤔and no other option , only foiled mail.

[gutterpunkz05]

The seller shipped the item on time, he is not responsible for royal mail suspension and can not just go and get his package back, How many million items do you think are affected

[sandypebbles]

Not the seller’s fault either, yet you not only insist they ought to send you a replacement item, by courier at their own expense, you then also lie in the heading they won’t send

[gutterpunkz05]

Royal Mail resumes more services, Now for items to clear backlogs and customs. Aint life great. https://www.msn.com/en-au/money/technology/royal-mail-resumes-more-services-after-cyber-incident/ar-...

[gutterpunkz05]

Hi Sandy dont let the truth get in the way of a good whine

[qball28]

Thanks , still no updates though, meanwhile the other uk one I got 25th updated 5 times😏🫤

[qball28]

No emojis 😱you say you can’t show emotion after 19, just be dull and boring 😳emojis show emotion since you can’t do it physically.

[davewil1964]

What emotion does a picture of a truck or the British flag show?

[twyngwyn]

UK's Royal Mail Resumes International Letter Mail, But Hold Your Packages - EcommerceBytes

[gutterpunkz05]

I know there was something about Royal Mail, suspending International Post recently, from memory something to do with being hacked from Russia.  So that might be why the item is not moving, as it would appear to be in the Postal system.

How do you expect the Seller to simply get the item back from  Royal Mail.

[sandypebbles]

Unreasonable much?

Why does your heading say seller won’t send?

How are issues with the delay the fault of the seller?

No, not eBay’s rules. just you being an unreasonable buyer and expecting to be given things that were not offered

[qball28]

I sell things too, you say I can send 2 weeks time?

[davewil1964]

@qball - Yes, if you have your handling time set to that.

[sandypebbles]

You send within what you choose to set your handling time to. The seller sent your item within theirs. Stop deflecting . Since you sell things, how would it be if one of your buyers demanded you send free replacements for something that got delayed. As a seller, you ought to know the basics and as a seller, it makes your demands and lie about this seller worse than it was

[qball28]

My setting to send things is 2 days, hers is 5 days, Customers wouldn’t like 2 weeks I’d say. I didn’t demand a replacement, I said get it back and send with another company, but there’s been a first update in 18 days and it’s on the move again 😀 shoud of said Royal Mail won’t send.🤦🏻👍

[qball28]

Update - there’s been no update again since 28 th January 😞 funnily the other 1 I ordered from uk on 25th, without Royal Mail involvement is in my city already.🤦🏻

[repentatleisure1952]

You have the Estimated Delivery Date so now all you have to do is read the eBay Money Back Guarantee on the listing & use it as needed... make sure you follow all the steps.

There is no 2/3 day rule.