I'm after some advice please.

[5kazam]

I purchased a hand held high pressure steam cleaner - advertised as 350ml capacity.  The instruction booklet said to fill with 175ml (max 250ml).  Several messages back and forth to seller who said I could fill to 350ml.  I advised that I was not prepared to take the risk over overfilling the cleaner due to potential injury.  Seller then offered me $15 credit, and keep the cleaner.

In the end I instigated an eBay return on the basis of 'not as advertised'.  Then more messages with seller who upped the credit to $40.

I've now received a message from eBay : "Thank you for confirming this opted option. In this case, we highly suggest kindly accept the offer through this email so your partial refund will automatically process as well as the case will be close to avoid any hassle on both ends. Your cooperation regarding this matter is highly appreciated. We are looking forward to hearing from you soon."  (At least I think it's from eBay, could be the seller!)

I don't want to keep the item, as I will never use it.  It's not what I believed I was purchasing.

So, now for the advice please.  If I don't accept the partial refund, will I still be able to continue with my return claim, or do eBay then wash their hands of the issue.  

[katistrophik]

Check your internal eBay messages in your eBay account to confirm it was from eBay, I did not think a partial could be offered once a return was started? But I could be wrong as so much has changed

[5kazam]

Yes it is in eBay messages.  It was the wording that made me think it was written by the seller.

[katistrophik]

It sounds weird, eBay are usually on the side of the buyer through and through.

Can you respond anywhere and refuse the partial within the dispute and push for full return of INAD - still sounds fishy to me.

Wait until someone more experienced to answer coz I don't want to steer you wrong.

edit to say : Just came across similar on another thread> The buyer and I have since agreed on a partial refund of the full cost of the item minus postage costs, however it will not give me an option to 'offer partial refund' anymore as it currently says 'return in progress'.

[gutterpunkz05]

Have you actually received the correct item, if so, it is advertised extensively, off ebay, by numerous sellers including some who would be considered very reliable, with all specifying  350ml capacity.

[5kazam]

Yes I have received the item that was advertised.  And I'm aware they all list as 350ml.  It was only when I read the Operating Instructions that I found out about the 175ml.

So what am I supposed to believe - sellers or the operating instructions.

[kopenhagen5]

Or have you possibly received the wrong instruction booklet with the correct item ?

[5kazam]

[imastawka]

Pretty sure the ebay process doesn't deal with partial refunds.

Sounds like the seller to me.

[5kazam]

Front cover of the booklet says Maxkon.  The name on the cleaner is Maxkon.

(I did upload photos of the relevant pages, but I'm not sure what happened to them.)