I'm after some advice please.

[5kazam]

I purchased a hand held high pressure steam cleaner - advertised as 350ml capacity.  The instruction booklet said to fill with 175ml (max 250ml).  Several messages back and forth to seller who said I could fill to 350ml.  I advised that I was not prepared to take the risk over overfilling the cleaner due to potential injury.  Seller then offered me $15 credit, and keep the cleaner.

In the end I instigated an eBay return on the basis of 'not as advertised'.  Then more messages with seller who upped the credit to $40.

I've now received a message from eBay : "Thank you for confirming this opted option. In this case, we highly suggest kindly accept the offer through this email so your partial refund will automatically process as well as the case will be close to avoid any hassle on both ends. Your cooperation regarding this matter is highly appreciated. We are looking forward to hearing from you soon."  (At least I think it's from eBay, could be the seller!)

I don't want to keep the item, as I will never use it.  It's not what I believed I was purchasing.

So, now for the advice please.  If I don't accept the partial refund, will I still be able to continue with my return claim, or do eBay then wash their hands of the issue.  

[padi*0409]

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@katistrophik wrote:

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You lost ya mojo padster ?  😂

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Nah Kat, just lost the plot that's all. hahahaha

[5kazam]

Is there a reason why you have posted this twice?  I didn't consider it funny the first time you posted.  I actually find your post an insult to me.

BTW first and second degree burns from boiling hot oil is not amusing - something you obviously have never experienced or you wouldn't have mocked me.

[springyzone · Accepted solution]

I am with you. There is no way on earth I'd be risking over filling that pressure steam cleaner.

The instructions are quite clear, there has to be room left. 

The seller  may be saying you can fill it to 350ml but I wouldn't be going against written instructions if i were you.

I don't care if the instruction book is 'maybe' not the right one or any of that. All that matters here is you bought something you believed to have 350ml capacity and you've received something with instructions that just don't fit the description.

You're never going to be happy with this purchase, it's confusing, it is disappointing, you're not going to feel confident using it so just go for a full refund, you don't have to accept a partial refund.

And go into some real stores to check these cleaners out and have a good look at the instructions & ask the hard questions in there to make sure you get a model you are happy with. Good luck!