Hi Everyone,
I just want to ask some advice on dealing with a seller and leaving feedback.
The back story is I do have some vision problems and I tend to rely a lot on verbal descriptions left by sellers. I recently bought three dresses, if you can see my purchases they are orange, brown and purple sold by one seller. Two were described as being in an as new condition and only worn once while the other one was described as being in a very good condition.
When the parcel arrived at my workplace address I opened the parcel in front of a two work colleagues. Both commented on the staining that was visible even to me upon looking at the dresses in person and then when I showed them the listings said they could see the staining, that with my vision difficulties had thought were shadows, in the original listing photos. One of the dresses was also described in the listing with an incorrect brand name. That dress also seemed to have mould like crusted stains on it.
I contacted the seller saying I was a bit disappointed, politely described each dress with the damage as I wanted to talk about returning the dresses even though it meant I’d be out about $12 for the return postage, which I accepted. This was within 1.5hours of Australia Post saying they had delivered the parcel to my building. I received an answer from the seller telling me I was offensive, not to ever contact them again and that I was abhorrent. When I replied again and attached the photo she uploaded with the damage visible and mentioned the brand name difference the seller replied that the dresses were sent in pristine condition and that I must have damaged them and she wanted them back to see how much damage I had done before she would consider if any refund was given. She stated that the brand name she gave was for a website that she got a different brand name dress on and that it was okay to give the website as the brand name on ebay instead of the brand name on the article of clothing itself.
I at first lodged a dispute with paypal which I upgraded to a claim as I don’t want to be out the return postage and registered post fee along with the money I paid. From my understanding if they decide in my favour I will have the money I paid reimbursed to me once I provide proof of return postage and I advised the seller that I have lodged the claim so they could participate in the claim process however I’ve since received messages telling me to seek professional help, that I am a disgrace and a con artist, that my behaviour is disgusting, I obviously don’t have any intelligence and need to get a grown up to explain things to me, that I am blackmailing her and so on. I’ve also been told to return the dresses to an address in a different state from the one ebay says they were sent from.
Paypal is now reviewing the case as the seller has not participated in the claim. If I do get my money refunded I was going to leave neutral feedback because the situation is resolved but should I be giving negative feedback due to the incorrect listing of clothing that is badly stained as being in as new condition and for the nasty emails? Should I be reporting the emails or not? I want to do the right thing, I’ve tried to do the right thing by getting her involved with the claims process, being willing to pay the cost of return postage but some of the emails she has sent me have me rather shaken with the sheer nastiness.
