Seller using my email for marketing purposes

Hi Guys,

 

I have purchased from a seller and I have noticed that they have put me on their regular marketing/promotional emails.

 

The issue is that I did not agree to this and I don't think it's appropriate for seller's to use buyer's contact details to put in their databases for marketing purposes without their consent.

 

Thoughts?

If they are not allowed to do this, how do I go about raising the issue?

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Seller using my email for marketing purposes


@one-drone wrote:

It's a genuine question around whether seller's can use your personal information for marketing and promotional material based on eBay's current policies. I unsubscribed then got subscribed again in this case.


It is against eBay policies, and if they re-subscribed you to their list, they can be reported.

 

eBay's Member-to-Member contact policy:

https://www.ebay.com.au/help/policies/member-behaviour-policies/membertomember-contact-policy?id=426...

 

Spam Act:

https://www.acma.gov.au/avoid-sending-spam#get-permission

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Seller using my email for marketing purposes

 

I don't know about raising the issue but when it happeed to me I just unsubscribed from their list.  I never heard from them again.

Message 2 of 12
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Seller using my email for marketing purposes

As Zanadoo said,  most of the emails have an unsubscribe link.

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Seller using my email for marketing purposes

lyndal1838
Honored Contributor

No need to contact the seller....just unsubscribe as you would with any annoying advertising matter.

Message 4 of 12
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Seller using my email for marketing purposes

Most online stores I have bought from send their advertising emails afterwards

 

I also simply unsubscribe 

Message 5 of 12
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Seller using my email for marketing purposes

Sure I get that you can just simply unsubscribe. You have to do it each time with this particular seller.

My point is that they shouldn't be doing this without your consent. If you buy from someone doesn't mean they can automatically contact you all the time afterwards since they have your details. 

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Seller using my email for marketing purposes

Just message the seller and ask that you not be subscribed to the list.

I have always found that once unsubscribed I never get another one.

Have you tried that or have you just come here to complain?

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Seller using my email for marketing purposes

As already suggested but also do the following.

 

Select the account tab then communication prefs.and scroll to the bottom.

To the right of promo's and surveys select show.

Untick all the boxes and save.

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Seller using my email for marketing purposes

It's a genuine question around whether seller's can use your personal information for marketing and promotional material based on eBay's current policies. I unsubscribed then got subscribed again in this case.

Message 9 of 12
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Seller using my email for marketing purposes

Thanks mate. I had a look at those and none were ticked. I think seller's grab your details from eBay and automatically put it in their marketing lists.

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