Hi everyone,
I briefly explain my issue:
_ I've purchased an item on eBay: an office chair floor protector
_ it arrived broken and unusable (I have photos)
_ I asked the seller for a return and a refund
_ it's been accepted
_ I sent him back the item
_ he refunded the item but not the return postage costs
I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken.
And in that case, I see the "eBay Money Back Guarantee" is covering the return postage costs.
So then I sent a message to the seller asking him to refund the return postage costs, but his english is very limited and he doesn't seem to understand my request (although to my understanding he is located in Australia).
But clearly he is not willing to refund the return postage costs.
So I looked for the "Ask eBay to step in" button but I didn't find it.
Here is why I'm asking your help now: I'd like eBay to step in so that I can lodge a claim under the eBay Money Back Guarantee and have a refund for the return postage costs I paid.
Thank you so much in advance for your help, I appreciate,
