on 25-01-2022 10:47 AM - last edited on 25-01-2022 02:23 PM by gewens
I recently bought an item and the item did not arrive.
They refuse to contact me.
The history in my eBay account has been deleted for this item .
There is no evidence I even bought the item in eBay. The only proof I have is in some of the
emails I got from the seller that the item has been sent.
What do I do. eBay will not help me.
on 25-01-2022 10:50 AM
Can you confirm
You have changed the time period in the drop down menu to cover when you bought the item?
That you opened the item not received dispute and followed it through within the time limits?
25-01-2022 11:24 AM - edited 25-01-2022 11:27 AM
You cannot name sellers in the forums.
If the purchase has disappeared, it may be because it is more than 90 days since the order was placed.
Looks like the seller is registered in Australia, but drop shipping from China.
Have you read the Buyers help section about what to do when things go wrong?
If you paid via Paypal, you can open a case for "Not Received" (you have 180 days) and do not close it until you have your funds back, even if the seller contacts you to tell you they will send another one.
Lastly, make sure your postage address is up to date - you have no idea how many people move home and don't bother to double check things when putting through payment.
on 25-01-2022 02:43 PM
Buyers help is completely unhelpful.
I think eBay is supporting a world wide scamming unit that originates from China. I will never use eBay again.
on 25-01-2022 02:48 PM
@isob-7325 wrote:Buyers help is completely unhelpful.
Perhaps if you answered Jelly and Sandy's questions you'd get some help from members here.
Spitting the dummy and threatening to leave eBay will get you nowhere................
on 25-01-2022 03:04 PM
So you read this bit in the Buyers Guide? Especially the part about opening a case?
Part of buying on any platform is being proactive, monitoring the time an item is taking and taking responsibility about being informed and using the tools that Ebay gives you. I mean, the ability to open a case is right at your fingertips!!! Also, you can easily see where the seller is registered by looking at their feedback page. You can also check out their feedback and look for red flags before purchasing.
Screenshot of part of the help that is available on the link I put above......if only you took the time to read it.
on 26-01-2022 07:42 AM
I can see you are fairly new to ebay so you may not know how it works but I can promise you that sandy and jellybird are spot on.
If you're not sure how to get a look at your past purchases, go to the ebay home page and read across the top, you should see a tab on the right hand side that say 'My ebay". Click on it to see your purchase history. You can also get into purchase history from ebay summary if you scroll down to 'orders'.
I am assuming you got this far in the past as you say there is no record of your purchase? It can't have been all that recent then as purchases will show for about 60 days. You can access information about earlier purchases though. I will show you a screenshot from my own page.
If your purchase is not showing at all, then check out the spots where I have put the arrows. Make sure your orders are not 'hidden' and if you need to, hit the tab to look at purchases for 2021.
Your purchase should then show up.
Ebay may not help because it is possibly beyond the 30 days. In future if you use ebay (and you don't have to purchase stuff from China, I usually choose to support Australian sellers), always keep that 30 days in mind. You can open an ebay claim independently, you don't need the seller's permission.
If you paid by paypal you can open a claim with them now, if you have missed trhe ebay deadline.
The others were right though in that it pays to check out the help pages so you know how ebay works, it is really not a world wide scamming unit.
29-01-2022 07:16 AM - edited 29-01-2022 07:19 AM
Post in wrong reply. Removed content
on 29-01-2022 07:20 AM
NOTE: Correct post reply - re-posted to intended recipient.
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@isob-7325 wrote:Buyers help is completely unhelpful.
@padi*0409 wrote:
Perhaps if you answered Jelly and Sandy's questions you'd get some help from members here.
Spitting the dummy and threatening to leave eBay will get you nowhere................
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Hi there isob-7325 and welcome to the forum. I am sorry to hear of your situation and completely understand your frustration.
Perhaps if you could please let us know a bit more of the situation as per jellybirddesigns and sandypebbles questions we'd have a bit more to go on. Thanks.
Being frustrated and wanting to leave eBay is understandable and not uncommon. However, let's see what can be done to rectify.
on 29-01-2022 07:29 AM
As all that has already been asked - that is a great help.