So you read this bit in the Buyers Guide? Especially the part about opening a case?
Part of buying on any platform is being proactive, monitoring the time an item is taking and taking responsibility about being informed and using the tools that Ebay gives you. I mean, the ability to open a case is right at your fingertips!!! Also, you can easily see where the seller is registered by looking at their feedback page. You can also check out their feedback and look for red flags before purchasing.
Screenshot of part of the help that is available on the link I put above......if only you took the time to read it.
I can see you are fairly new to ebay so you may not know how it works but I can promise you that sandy and jellybird are spot on.
If you're not sure how to get a look at your past purchases, go to the ebay home page and read across the top, you should see a tab on the right hand side that say 'My ebay". Click on it to see your purchase history. You can also get into purchase history from ebay summary if you scroll down to 'orders'.
I am assuming you got this far in the past as you say there is no record of your purchase? It can't have been all that recent then as purchases will show for about 60 days. You can access information about earlier purchases though. I will show you a screenshot from my own page.
If your purchase is not showing at all, then check out the spots where I have put the arrows. Make sure your orders are not 'hidden' and if you need to, hit the tab to look at purchases for 2021.
Your purchase should then show up.
Ebay may not help because it is possibly beyond the 30 days. In future if you use ebay (and you don't have to purchase stuff from China, I usually choose to support Australian sellers), always keep that 30 days in mind. You can open an ebay claim independently, you don't need the seller's permission.
If you paid by paypal you can open a claim with them now, if you have missed trhe ebay deadline.
The others were right though in that it pays to check out the help pages so you know how ebay works, it is really not a world wide scamming unit.
