@bilau_zfyczktt2 wrote:
I was contacting the seller and the seller claimed that there was a labelled postpaid for me to return the item. Yet, being waiting for over a month to contact back and still no reply. What can I do or could eBay please help chase up?
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Hi, if this is for an item other than the one (Japan seller) you left feedback for then please be aware that you only have 60 days to leave feedback. It used to be 90 back prior to 2007.
So you've waited for over a month and it may have taken a couple of weeks for the item to arrive from wherever it was posted from. Time is ticking on and some less than honest sellers do employ delay tactics such as .. .. "Don't worry, I'm sending you a replacement" or maybe what you're experiencing here. There is also a category of sellers who are not setting out to be dishonest but when they make a stuff up, they are either incapable of rectifying the issue or don't want to.
Regardless of what has taken place, you need to act now and if item was paid for by PayPal, do a PayPal claim. You can C&P some of what the seller last replied to with (( Saying they're sending you a return label and none has arrived )) as well as your reasons for the claim. Then if no action from seller, you should escalate the claim shortly after, maybe in a week. You have 180 days from date of purchase to initiate a PayPal claim.
Checking your FB left as another here has, I noticed that in relation to your FB rating, you haven't left anything except for a neg recently. It might be an idea to leave some positive FB for good sellers, not only as a reward for good work done but also to visually strengthen your profile. It may seem like it's of minor importance but sometimes it can be a great help.
Sorry to hear of your troubling experience. I hope in the end it all works out for you.
Edit BTW: If you have already left feedback, you can follow up on that with the outcome. Be aware though that you cqn only do one follow up and then the seller can put their version of events in after.
