Yes, it is a problem.
The fact is, ebay is just a selling platform. It doesn't get involved in warranty issues, all their money back guarantee is good for is if an item fails to arrive in time or if it is significantly different to what was promised in the ad ie wrong product, faulty or broken on arrival etc
It isn't in the business of guaranteeing quality or anything like that. In fact, you only have a 30 day window in which to make a claim on ebay for that very reason. They are basically saying: Look, we will ensure you receive your item or else you will be refunded your money. But that's it.
Think of it like a purchase from Facebook marketplace. You're buying from an unknown seller, you're not necessarily buying from a proper 'store'.
I know it is deceptive. You see an ad on ebay and it says 'store' and the seller may even have thousands of sales under their belt. They're not a mum & dad seller. But unless you recognise the name as a real store, then anything they write about a warranty is rubbish.
In my opinion, ebay would do well to ban the use of the term warranty at all in ads, unless it is from an authorised seller. You're not the first person to be caught and you won't be the last. Unfortunately, a lot of occasional users of ebay see the ads, see that the seller seems to have sold a lot, see the word warranty and take it all at face value. Sometimes it will be honoured. I have a friend who bought a camera that was faulty soon after she bought it. The company did repair it but made her send it overseas for those repairs.
I have another friend whose husband bought a chainsaw I think it was, from a seller with a local location. Faulty again soon after purchase. Seller offered partial refund but eventually agreed to repair if they brought it in.
These are not stupid people. They are ordinary people who read the ads and assumed they were buying from reputable sellers.
You can communicate with ebay if you go to the help pages and get through to chat, which is a back and forth writing session in real time. But if the purchase is over 90 days ago, you're out of luck.
Even if you bought using paypal (which has a 180 day coverage) I think you will be out of luck as they cover the same things as ebay but do not provide a warranty service nor will they refund you because you're disappointed in the quality of a product.
Feedback is only 60 days, by the way, not 90. Did you ever give the seller feedback in the first place? If you had, you would be able to give a follow up comment, so you missed an opportunity there.
Basically, what it comes down to is you need to be aware of exactly what ebay covers. You need to be aware any mention of a warranty in an ad is to be taken with a grain of salt. Just ask yourself-if this breaks down, how exactly can I make a claim on the warranty? That's triple true of any overseas purchase and be aware too that just because an item says located in Australia, the fact is it might still be a product coming from overseas, so check out seller location. That's how my camera buying friend got caught out.
You're not really helping unaware buyers by your post in that most regulars on here are well aware. All you can do is look after your own interests. Don't buy anything on ebay that requires a proper warranty, not unless it is from a real store or authroised seller. It's safer to just go to the shops, even if you end up paying more.
