who pays for the return postage if the the item is "not as described"

[2611geoff]

Hi  , I have just purchased two used items that do not work----one described as "no issues" , the other "perfect condition".

Who pays for return postage?

Which would be the best way to open a dispute and best outcome----Paypal or Ebay?

Regards

[lyndal1838]

An ebay dispute is the way to go for Item Not As Described....the seller has to pay the return postage if they want the item back.

[2611geoff]

thanks lyndai1

[onefishball]

If they won't pay for shipping you can just make use of PayPal's return offer.

https://www.paypal.com/au/webapps/mpp/returns

[lyndal1838]

The OP has to continue with the ebay dispute if that is the one they opened.   Only if they lose that dispute can they open a paypal dispute.

If the seller does not agree to pay the return postage the buyer can involve ebay and get it paid that way.