on 19-11-2016 07:32 PM
Hi , I have just purchased two used items that do not work----one described as "no issues" , the other "perfect condition".
Who pays for return postage?
Which would be the best way to open a dispute and best outcome----Paypal or Ebay?
Regards
on 19-11-2016 07:38 PM
An ebay dispute is the way to go for Item Not As Described....the seller has to pay the return postage if they want the item back.
on 19-11-2016 08:48 PM
on 23-11-2016 10:01 PM
If they won't pay for shipping you can just make use of PayPal's return offer.
https://www.paypal.com/au/webapps/mpp/returns
on 23-11-2016 10:37 PM
The OP has to continue with the ebay dispute if that is the one they opened. Only if they lose that dispute can they open a paypal dispute.
If the seller does not agree to pay the return postage the buyer can involve ebay and get it paid that way.