Is there any formal avenue to make a complaint to ebay about their service? Most big companies usually seem to have some way of highlighting poor service, but I couldn't see it anywhere on the ebay site.
My own complaint is pretty trivial and not really relevant, but... I put up a listing a couple of months ago and as soon as it was listed I received an error message. The listing is up on my ebay system, but the photos don't show and it doesn't come up on any search using the title words. The system won't let me end the listing, so it's just a 'ghost' listing, doing nothing, but presumably counting to my 500/1000 free listings. I've contacted ebay something like 8 times to try to get them to remove it, and each time they tell me they have 'escalated' my request and it will be done asap. Bothing ever gets done. You'd think this would be pretty easy for them to fix. It's been escalated so many times it must be with the CEO by now!
As I said, the actual problem is no big deal, but I've now wasted so much time on emails to customer service that I'm determined to get it resolved.
The quality of service provided by phone/email contact with ebay customer service is so variable that I would love to be able to highlight to them when it's bad. Does anybody know any effective way to do this?
