on 23-05-2017 10:24 PM
23-05-2017 10:38 PM - edited 23-05-2017 10:39 PM
Nope, because I stopped selling internationally because there were too many issues. It's not worth posting without tracking because buyers have cottoned onto being able to claim INR, knowing they will win.
It's not that Aust Post won't help, they can't. If there is no tracking, how are they supposed to know where the item is when you don't?
on 23-05-2017 11:05 PM
I would absolutely never sell outside of Aus. The costs are crippling for the most basic slow services.
on 23-05-2017 11:36 PM
on 23-05-2017 11:38 PM
on 24-05-2017 08:36 AM
Normally overseas mail takes around 7-10 days to be delivered, but Canada is a notable exception and a couple of months is not unusual (for this reason we do not sell to that country)
HOWEVER, AusPost occasionally missort mail and send an item to the wrong destination country. When this happens the receiving country sends the item back to Australia and it starts its journey over again. In such instances delivery will take around 4-5 weeks.
on 24-05-2017 09:02 AM
Yes, international shipping is taking a lot longer than usual. I understand that it goes from AP to the local national carrier for each country, so it may not be AP's fault overall.
I've had some bad experiences with Canada recently. Have had to re-send items for two customers. For the re-send I convinced them to add on tracking and/or signature.
Note that with parcels to the US you can usually lookup the customs declaration number on USPS to see that it was delivered.
on 24-05-2017 02:17 PM
on 24-05-2017 02:48 PM
I haven't noticed any major delays in international shipping personally, so fingers crossed.
Overseas sales account for about 40% of my volume, so it's definitely worth it for me. I don't send worldwide though, only a few select countries and in 13 years of international sales, only one item never turned up.
Before I ship anything overseas I always send a message to my buyer to tell them it will take between 10-15 business days, so they already have that higher figure in their heads if there are any delays.
I had a purchase come from Israel a few months ago which took 5 weeks to get to me, so who knows if the holdup was in Israel or here in Australia - hard to tell.
on 24-05-2017 02:49 PM
Further I don't know if its just a coincidence or not, but it seems always as soon as I received a missing item case my sales slow right down or stop altogther for 1-2 days. I always wonder if there is some link ??