Australia Post Not Delivering

[waddingtonfirstaid]

Has anyone else been affected by Australia Post not delivering to people's doors and instead expecting them to go to a Post Office and collect? I've had a little parcel non-delivered to my door from an eBay seller eventhough I'm available all day for taking it. I've also witnessed two customers complaining at my own Post Office about them having to go to the Post Office to collect the item eventhough they too were home all day.

What is going on? Is this some new policy with Australia Post? Is eBay a part of this poor delivery service outcome? Are we now going to get negative feedbacks for inconveniencing buyers who expect delivery to their door when it is included in their purchase? Does Amazon permit this shoddy form of fake delivery?

[maranock]

I live in the country and have found AP much more reliable than couriers - by a very long shot. I have never in all my years buying and selling online had a problem with AP, but plenty with couriers. 

[south.coffee]

If your parcel is a $2 item coming from China, consider yourself lucky if you receive it one way or another.  Australia Post is in no hurry to deliver items they lose money on and are very low priority.

If your Postie is on a walking beat he is allowed a maximum weight in his back pack and your delivery could be 'carded'.  If your Postie is on an electric or motorbike he too has similar but higher weight allowances.  If a Postie's run that day has a ton of small Chinese parcels, he can offload to the contractor for Post Office pick up.

If your item is sent from within Australia and over 250g it automatically goes to the contractor for delivery in a van.  That's why the postage cost is higher.  Priority is ALWAYS given to mail posted from within Australia.

Delivery carding is a secondary option for mail delivery and there is usually a good reason why this has happened.  Speak with your Postie in person if you can and ALWAYS keep them on side.  They know more about you than what you think...

If you want detailed answers to your problems please join the Australia Post Online Community Forum.

[maranock]

I seriously doubt that any mail is a priority or not - it is all mail to be delivered. My $2 Chinese items come just the same as expensive items.

PS. you have replied to someone (Lyndal)  who has extensive experience and keeps up with postal and courier news.

[lyndal1838]

Wow, have you got it wrong.

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@south.coffee wrote:

If your parcel is a $2 item coming from China, consider yourself lucky if you receive it one way or another.  Australia Post is in no hurry to deliver items they lose money on and are very low priority.

I have long given up getting $2 items from China.....I have everything I need.  However, when I was buying from China I rarely had any problems.....certainly no more than from other countries.  I rarely waited more than 14 days for items from China/Hong Kong no matter what the estimated delivery dates were.....usually much quicker.

If your Postie is on a walking beat he is allowed a maximum weight in his back pack and your delivery could be 'carded'.  If your Postie is on an electric or motorbike he too has similar but higher weight allowances.  If a Postie's run that day has a ton of small Chinese parcels, he can offload to the contractor for Post Office pick up.

I have lived here for 50 years and have had a number of posties in that time....some good, some bad.

The first 2 posties were on foot and both were excellent....nothing was too much trouble.....and they did not just take one bag of letters.

This is a large run and it was broken down into 3 sections.  The posties sorted their run and kept a bag for the beginning of the run.  The mail for the second part of the run was driven to a house at the start of that section and left at the property by agreement with the householder.  The same with the third bag.

After the arrival of the push bike and then the motorbike the posties did carry more but the run was still broken with at least one bag of mail waiting along the route.

There was a time when ALL packages came with the contractor....no exceptions.  These days the contractors only get the large parcels and the posties are expected to take everything else even when it is obvious they will not fit in any normal letterbox.

If your item is sent from within Australia and over 250g it automatically goes to the contractor for delivery in a van.  That's why the postage cost is higher.  Priority is ALWAYS given to mail posted from within Australia.

Absolutely not so.....my contractor is only given very large parcels these days and the posties gets saddled with small parcels that will not even fit in the average letterbox.  It is no wonder the posties baulk at delivering them.  It makes no difference where the parcels originate....they are delivered when thy are scheduled for delivery.

Delivery carding is a secondary option for mail delivery and there is usually a good reason why this has happened.  Speak with your Postie in person if you can and ALWAYS keep them on side.  They know more about you than what you think...

I very rarely have anything carded these days....just the occasional item that needs a signture and i could not get to the door in time.  This usually happens when it is not my regular postman wh always waits for me to get to the door.

I always keep my postie and contractor on side.....I bet there are not many posties who get Christmas gifts from their clients.

My postie/contractor know what I want them to know about me.

One of my best posties ever went to school with my children so I knew quite a bit about him.  He always took the trouble to bring subscription magazines to the door every month.

If you want detailed answers to your problems please join the Australia Post Online Community Forum

I don't need any detailed answers to anything.  For the most part I don't have any problems that cannot be sorted out with the postman, the contractor or my local post office.

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And I am very familiar with the courier industry too.   I was a subbie for 10-12 years,  my OH has been in the industry for 30 years

and my daughter has risen from a courier on a motor scooter to the National Transport Manager of an Interntional Logistics company in 33 years.

[countessalmirena]

@flyingeric62,

I'm aware of quite some variation with regard to postmen, carding, parcel deliveries, couriers, etc. While AP posties and couriers of all sorts in our area are - by and large - excellent, I have heard of horror stories from people living in other areas. In particular, there are specific difficulties for those living in remote areas when the nearest courier depot may be over a hundred kilometres distant, and the nearest post office may be annoyingly far (let's say 20-30 km away) or just as distant as the courier depot.

I really do feel for people in areas where this is the case.

This is probably something that every Australian needs to take into account if moving to a more relaxed/rural area - along with other things such as access to a wide variety of first-class medical care, the paucity of shops, the smaller variety of items within the shops, possibly poorer internet and/or phone coverage... and no doubt a great many other things. One very major reason why I'd never move to a purely rural area is the access to hospitals and various medical specialists that we need. Another reason is that I like to purchase items according to what I want rather than be limited by what's available - and I equally value the delivery efficiency where I live.

Spoiler

(That's not to say that there aren't postage issues at all. If something is affecting delivery times Australia-wide, of course we'll be affected as well! Not only that, but there is a postage box close by which has some issues. Part of what I do requires official documentation being mailed or hand-delivered. Of the many such documents, inevitably there'll be some that are mislaid by the receiving department... human error - but I was alerted to some going back a few years that never turned up and which had been mailed. I'm almost entirely sure that each of those was dropped into that particular one box. I have a mad sort of vision of that scene in "A Beautiful Mind" where the audience sees all of the so-called reports stuffed into the box by Nash. But the box isn't stuffed full of years of uncollected mail; I checked! It's anyone's guess as to what has been going on there...)

I can count on one hand the number of times that there's been a delivery issue here.

If you really want a horror story about delivery, let me mention the time that there was an order made for some Russian books, etc. (Several large boxes.) The seller chose the cheapest delivery method which was still a few hundred dollars... and it took months. Along the way, I think the boxes must have got soaked on board the cargo ship in wild seas, urinated on by crude sailors, and had treacle or honey poured onto them by God only knows who.

I just don't know how the courier delivering the first Russian lot could even look me in the face when handing over the boxes, which were soaked, falling apart, and smelt dreadful. Didn't they realise there was something amiss? In fact, the courier handing them over looked affronted when I said "Wait - there appears to be a problem..." and wanted to lodge the report immediately.

[sydney-diecast-kingdom]

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@flyingeric62 wrote:

Australia Post are absolutely useless nowadays.

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I recommend Fastway Couriers. 

[lyndal1838]

0

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@sydney-diecast-kingdom wrote:

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@flyingeric62 wrote:

Australia Post are absolutely useless nowadays.

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I recommend Fastway Couriers. 

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Surely you jest!

[sydney-diecast-kingdom]

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@lyndal1838 wrote:

Surely you jest!

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Gulity as charged. 

[Anonymous]

Well, who do we bring up without you being offend by buyers not receiving for what they paid for "not sure what you are complaing about "

James. 

[Anonymous]

So why aren't we told this at ebay? that parcels by AP are not guaranteed delivery to our door? AP sympathiser? Because people like you are so fucn annoying and block progress to effeiency!