on 01-07-2019 05:52 PM
I sold an item for $99. It arrived today and buyer cliamed that he "did not open the package" but decided he does not want it anymore and wants to return it.
I have not replied because is he supposed to pay for both postage because item is not faulty? Although he might be lying and somehow damaged the iyem already.
So I will ask him to file a return and return the item at his own cost (I will not buy a return label for him). Then when it arrives back at my place. And if he indeed did not open the package and if the item is the same one I sent, I will refund him the amount minus sending postage.
Am I correct? Thank you.
Will I receive a final value fee credit if I follow the procedure above?
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01-07-2019 06:01 PM - edited 01-07-2019 06:02 PM
Yes, that would be the correct course of action.
Explain that you don't normally offer a return in these circumstances but wiil refund less postage on return of item.
That is if you don't offer a change of mind return.
Then refund less initial postage doing a cancellation so you get the eBay fees back.
Used to be able to do a part refund on cancellation but I haven't done one for many years so it may have changed.
Someone will probably enlighten us shortly.
01-07-2019 06:01 PM - edited 01-07-2019 06:02 PM
Yes, that would be the correct course of action.
Explain that you don't normally offer a return in these circumstances but wiil refund less postage on return of item.
That is if you don't offer a change of mind return.
Then refund less initial postage doing a cancellation so you get the eBay fees back.
Used to be able to do a part refund on cancellation but I haven't done one for many years so it may have changed.
Someone will probably enlighten us shortly.
on 01-07-2019 07:15 PM
Thank you. I borrowed your wording and changed slightly, and instructed the buyer to initiate a return. He chose the option "I changed my mind".
Apparently if a buyer choose "I changed my mind" as the reason for returns, the system automatically makes buyer responsible for the return and it didn't even ask me for buying him a return label.
He agreed with partial refund and I will make sure to remember doing that when the item comes back.
on 01-07-2019 08:05 PM
01-07-2019 11:05 PM - edited 01-07-2019 11:07 PM
@ameha_58 wrote:Yes sometimes fake buyers changed his mind after ordering something, here also one time, a buyer order our website for logo designing in their new startup business but when I design a cheap logo for their website they cancelled his order.
So they wanted to return it to you unopened?
or are you simply trying a sneaky advertisement?