on โ22-03-2017 10:33 AM
It's happened to me now.I have read that this is happening to other sellers.A case was opened with buyer saying he hadnt recieved item..I reported the tracking number and item was delivered on Monday...I tried contacting the buyer asking him to cancel the complaint..Now Ebay has refunded him even though the item was delivered on Mondayas per Australian post tracking...I have tried lodging an appeal but when I try it says that the item is not available to appeal on..So where do I go.I have asked buyer to contact Ebay or at least return item.But no answer.
on โ22-03-2017 11:40 AM
on โ22-03-2017 11:53 AM
I would be contacting the buyer asking them to repay the money for the item. If they refuse or ignore you, tell them that you will be reporting them to their local police for having stolen property, which will result in a criminal record. They can't have the item and the money. Hopefully it will be enough to scare them into paying.
This is one of the many reasons I stopped selling overseas.
on โ22-03-2017 12:46 PM
it sounds more like an issue with ebay though. I would report ebay to the NSW fair trading in which they are registered if they "decided" to just refund a buyer with no options.
on โ22-03-2017 04:14 PM
I'll be back in the UK in 3 weeks, would you like me to go round wif me baseball bat and invite them to pay up?
on โ22-03-2017 10:20 PM
Yes Phorum Junkie good idea..I am trying to contact buyer but he is ignoring me,I emailed ebay but they are ignoring me to..They say to make an appeal.But when I try through the sellers dashboard.It says the item isnt there.
on โ23-03-2017 03:19 AM
JJ don't bother emailing eBay, you'll get nowhere. You need to call them and let them know the buyer has received their item, provide them with the tracking number which they check and that you would like your money back that they refunded back to the buyer.
the buyer is probably thinking "ooh goodie, I got the item for free" hence why they won't respond to your emails.
on โ23-03-2017 09:06 AM
Post details of the case onto ebay's UK facebook page. Make sure you shame them good for their enabling of this type of fraud.
You probably will get a quicker response.
https://www.facebook.com/ebayuksdbargins/?fref=ts
Also if the payment was made using paypal, ring paypal to complain as you may be covered by paypal seller protection if tracking shows the item as having been delivered.
If you get nowhere talking to paypal then file a complaint against them with the FOS.
https://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/
on โ23-03-2017 09:45 AM
I am not sure who refunded ...Ebay say I owe them and also Paypal say owe them ..I think it's Ebay UK .but Paypal are asking for money to..confusing,I will ring Ebay Australia but what if it's Ebay UK.Strange
on โ23-03-2017 09:55 AM